Support Phone Call Display Problem

Discussion in 'Android Devices' started by troch, Jun 10, 2010.

  1. troch

    troch New Member
    5

    Jun 10, 2010
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    I find that when I am on a call, I used to be able to tilt the phone and the display would come back and I could end the call if I wanted. I was prompted for some ROM update this week, and since then, this functionality has gone - it doesn't matter what buttons I press, the screen doesn't come back. This will be a hassle, especially if I didn't intend calling a person, etc...

    Has anyone else had this problem, or know of a fix?
     

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  2. nx1977

    nx1977 Well-Known Member
    153

    Feb 8, 2010
    2,420
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    UK
    Any dirt where the sensor is?
     
  3. troch

    troch New Member
    5

    Jun 10, 2010
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    Where is the sensor? I thought it was the normal inner phone sensor. I try any button, and nothing brings the screen back, so I can't hang up a call ever - I have to wait every time for the other person to hang up.
     
  4. tanbe174

    tanbe174 Well-Known Member
    38

    Jun 3, 2010
    114
    11
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    the sensor is on the top left corner (near the HTC logo). Did you try restart/reboot your phone ?
     
  5. troch

    troch New Member
    5

    Jun 10, 2010
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    No dirt - the phone is only 3 weeks old. It really gets annoying when you listen to voicemail and can't use the screen to delete, save, etc your messages - you need to wait till they're finished, then remove the battery... I might factory reset it...
     
  6. lekky

    lekky Lover
    VIP Member
    313

    have you tried pressing the power in button?
     
  7. troch

    troch New Member
    5

    Jun 10, 2010
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    I have tried every button and button combination. It used to work when I took it away from my ear - I didn't have to press any button. Now, I have to remove the battery to hang up!
     
  8. jhaquo

    jhaquo Member
    15

    Jun 12, 2010
    10
    0
    15
    uh, hi
    i have the exact same problem, except i bought the phone from someone in a nearly new condition, and the first time i called i had the same problem.
    i tried different proximity sensors application and none gave any response (stayed on 0). i called htc (they SUCK at tech support) and the transporter is coming back tomorow to take the phone back to tech support...
     
  9. kboya

    kboya Well-Known Member
    53

    Apr 6, 2010
    401
    72
    53
    Hull, UK
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