Phone can't asnwer callsSupport

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  1. Eternal_602

    Eternal_602 New Member

    So before I ask, I searched the Huawei forum for my question but no luck.

    My service provider is Cricket.

    My problem is every time I get an incoming call, I get a pop up on my phone that says, "Sorry! Te process phone has stopped unexpectedly. Please try again."
    Why and what can I do to fix this problem.

  2. joser116

    joser116 Guest

    You will need to hard reset. This will erase all data, including all apps, but you will not need to purchase any apps that you previously purchased. Comtacts under your google account will be restored. Turn off phone, press and hold volume UP, End Key, and power until you get a black screen with options. Select wipe data/factory reset, select yes. Then select wipe cache partition. Select yes.
    KOLIO likes this.
  3. Eternal_602

    Eternal_602 New Member

    Can I get a Senior member to back this up?
    KOLIO likes this.
  4. joser116

    joser116 Guest

    I AM a senior member
    KOLIO likes this.
  5. KOLIO

    KOLIO Guides Guide

    I'm not a Senior member,but Joser116 is right,he wouldn't offer advice if it wasn't spot on.If you still have doubts,read his posts & threads,you will see that he definitely knows this phone inside out.
    Please keep us all posted on your progress/results.

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