Phone doesn't ring after upgrade............General


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  1. lindsb

    lindsb Member This Topic's Starter

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    I received the update notification last Sun. I did exactly what it said and have been having problems w/ my poor phone ever since. Biggest problem is that my phone DOES NOT ring when someone calls. I have the ringer up ALL THE WAY. I even did a complete reset. The ringer worked for a day after the reset but now.....nothing. :( I really need some help here please.
     

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  2. ssick92

    ssick92 Well-Known Member

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    You seem to have the dreaded silent call issue. It seems to be a hardware issue and you will probably need a warranty replacement. Contact Verizon and they will tell you what to do in order to receive it.
     
  3. lindsb

    lindsb Member This Topic's Starter

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    Thank you for your help. I sure hope Verizon can help me.
    Linds
     
  4. thenestor

    thenestor Well-Known Member

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    They'll make you try a hard reset first, so you might as well do it. Instructions are in the sticky thread.
     
  5. hookem

    hookem Well-Known Member

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  6. BigG69

    BigG69 New Member

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    I had this same problem with my phone not ringing after an upgrade. I was getting ready to try the "hard reset first" as suggested above, and then I read another thread that talked about how it could be related to outdated or corrupt information in the "cache". I already had a free App installed on my phone called "App Cache Cleaner" (InfoLife), so I ran that to clear the cache files on the phone. I did go into the App's Settings and unchecked "Hide Apps with tiny cache size" just in case (not sure that I had to do that, but I did anyway). It takes a few seconds to build the list of Apps and cache sizes so don't rush it. After running the CLEAR, I rebooted the phone and then it started ringing again! Haven't had any trouble with it since. Didn't lose anything, didn't have to re-load any Apps or Contacts or anything.
     
  7. EarlyMon

    EarlyMon The PearlyMon Moderator

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    Welcome to the forums!
     

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