Cricket's( or huawei's) software comes on the internal memory in phone. There's a usb folder in there to install usb drivers, after they're in, open pc options, a rectangular window will pop up with file transfer in the middle, click that, then go to my computer, and you will see removable drive( sometimes I see two drives, but not all the time), the drive may not say huawei, but not a big deal, as long as it opens to your sd card contents. I SCREWED my instant plug in options, the second week I had the phone, by foolishly reformatting the sd, the only way i can get it back is to revert to stock. I'm too far along to want to do that, I like my setup. If anybody has any ideas, without rinsing, and repeating my phone, please post!