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Phone Enters Airplane Mode At Random!!!Support

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  1. wvdoc

    wvdoc Member

    I purchased this phone 2 days ago and since returned it for full refund. It would enter airplane mode and the only way to get out of the mode was to remove battery and then restart. That always didn't work either. This was unacceptable for 200 dollars. The battery was also a big ??? It seemed that the battery life was non-existant. I give this phone an E on a grading scale. "E" for effort. Will wait for next Sprint Android phone. That might be a while.:mad:

  2. Gremlyn1

    Gremlyn1 Well-Known Member

    Very odd with your Airplane mode issue... Hopefully that is a one-time occurrence with that one phone.

    As for the battery, we have a big thread going about that here, it seems that the battery is just fine as most of us can use the phone extensively during the day and go 12+ hours before the phone dies. The issue lies with the battery indicator software not correctly learning the battery (if it learns at all) and not displaying an appropriate percentage of charge left.
  3. latinmaxima

    latinmaxima Well-Known Member

    To your benefit I would hope the reason you didn't stick it out is your a doctor and you have to have a fully functional phone based on your name but I also have to say I am amazed that your only four posts basically state the same thing and you didn't bother to trouble shoot. You could have also tried to replace it and see if that corrected the issue instead of trying to slam the phone and make it seem it is bad. I am sure there are thousands of customers that have this phone and only a few with these issues but they try to replace the phone and take steps to correct it. Not just join a forum to complain about something they honestly could have cared less about. You have 30 days. why not try to make it work? Any forum I have ever joined is not only to try to find a fix for something that may be wrong. I alos like to find out what else others discover (in this case on the phone) that I may not normally find on my own. Sorry to rant but coming from an Instinct forum I hate seeing only negative people on a forum.
  4. ajoh99

    ajoh99 Member

    I too have a similar problem. However, I have been troubleshooting. For what it's worth, here is my experience:

    Phone was fine for first 1.5 days. Worked perfect. Installed many apps from app store. Started and restarted phone several times, everything working fine.

    Suddenly, today, I pull my phone out of my pocket to see an x next to the signal bars. No data connection, calls and texts fail. Airplane mode was OFF at this point.

    Turned off phone, turn on again, same x, no signal, but this time, Airplane mode is on in the settings.

    Did hard reset by going into Data card and storage area. Problem persisted. No signal. Restarted phone many times, pulled battery and restart, no signal.

    Did hard reset by ##3whatever code and used the MSL. Now phone turns back on, there is signal! Installed nothing from app store, still virgin phone at this point, only 2 hrs later, same x reappear next to the signal bar logo, no signal, restarting won't help.

    Anyone have a similar experience or any ideas for a workaround?

    Should I just swap the phone out for a new one at bestbuy?

  5. wvdoc

    wvdoc Member

    Thats the same thing that happened to me. 1.5 days on the nose. This phone has too many issues that need fixed prior to me trying again.
  6. wvdoc

    wvdoc Member

    I am not the only one with this problem. I am glad you have time to try and take steps to correct the problems. I on the other hand feel these issues should not be present after the phone is launched. Samsung rushed this product to market to compete with the DROID. It is unacceptable for Samsung to release a phone with this many issues!!
  7. indiana jones

    indiana jones Well-Known Member

    i have not had this problem but i have noticed the airplane shortcut screen active when i take my phone out of my pocket. seems like even when the phone is locked the end key will bring out the shortcut. something to consider. other than that no really experienced that problem.good luck/

    ps have you tried setting the roaming to home only?
  8. ajoh99

    ajoh99 Member

    I am holding out hope this bug will be fixed within the next few days. Otherwise, I may have to follow wvdoc's lead and return the device and cancel my contract extension.

    However, I do love the phone, and hope the answer is a simple incompatibility issue with an easy workaround. Fingers crossed. Using my trusty M610 again for now. The Moment still works fine on WiFi, but no CDMA love. :(
  9. njbianco

    njbianco Well-Known Member

    Ive had the phone since release and have yet to have any issues other then the battery indicator being very inaccurate.
  10. indiana jones

    indiana jones Well-Known Member

    you should just exchange your phone. if this was more widespread you would figure this thread to fill up with many angry owners fast. i hope that resolves the problem. good luck
  11. gwbennett

    gwbennett Member

    I had the same problem. It was definitely hardware and not software, as it started after 3 days of use, was intermittent at first, then eventually the radio would not turn on at all. Exchanged it for a new phone which works fine so far.
  12. sweetredhead

    sweetredhead Member

    This has become a major frustration. It has happened 3 times now since I bought the phone last week. Today it took me 30 minutes to be able to make a phone call from this phone because it wouldn't come out of airplane mode. I went to the settings and airplane mode isn't even checked. I then powered off powered on and it was still doing it. I held down power and the menu popped up showing airplane mode on. I selected it and it still showed the x in the bars icon. I then clicked on power again and the menu showed that airplane mode was off but still no bars. Power cycled it again, nothing. Pulled out the battery waited a few minutes put it back in. Then it showed bars but when I went to call someone it wouldn't go to the dial screen after selecting a contact. Battery out and in again, waited and got it to finally work. Now this is the 3rd time I have had it happen and I was driving to work today. Good thing I wasn't calling 911 or something. Remember the basic purpose of owning a phone is to be able to use it in an emergency. I've read the Sprint forum and a lot of people are having the same issue. I'm still within my 30 days and I'm seriously considering the Hero, which my husband has and it works fine. I don't think going to the store to get a different Moment is going to work since others are having the same issue. Sprint/Samsung better fix this soon. I love the features of this phone but if I can't make a basic phone call forget it.
  13. wvdoc

    wvdoc Member

  14. latinmaxima

    latinmaxima Well-Known Member

    My sister's phone also did this yesterday. She got the phone on Tuesday. I have not had issues yet but It appears more and more people are having this issue. We will see if this happens in the next few days to mine as well.
  15. seven30

    seven30 Member

    Mine did it for the first time yesterday. I had to power it down a couple times before it finally regained signal. Now I'm also having an issue with it randomly dropping calls. Two days in a row now I've had the call disconnected screen several times for no apparent reason. I used speakerphone this morning while driving to work so I could keep an eye on the screen and sure enough it happened 3 times. This really has me considering the Hero or going back to a BlackBerry.
  16. deadsoccer

    deadsoccer Member

    Of those that have the problem, how many of you are using a wifi widget?

    Reason I am asking is that another thread mentioned the problem was related to a wifi toggle app. My phone entered airplane mode just after installing the widget. I removed the widget and the problem has not happened since.

    coincidence? maybe. solution? maybe.
  17. sweetredhead

    sweetredhead Member

    I have not downloaded and installed any wifi widgets or apps and it still happens. 3 times yesterday.
  18. freest8r

    freest8r New Member

    No WiFi widget here either. It just happened for the first time on our phone 5 days after we got it. Powering off and back on resolved it for us.
  19. Bernal

    Bernal Well-Known Member

    I've never experienced this problem, but seeing all the posts about it makes me wonder if perhaps it is caused by loosing a connection to the cell tower that doesn't re-establish itself and instead throws the phone into airplane mode. That might explain why it happens to some and not others.
  20. Gremlyn1

    Gremlyn1 Well-Known Member

    Of those having this problem, how many are reporting it to Samsung/Sprint? They won't know something needs to be fixed until a lot of people start reporting it. For the short term, I would just try exchanging the phone. It stills seems to be just a handful of people with the issue, as compared to the battery meter issue where EVERYONE experiences it, so chances are a phone swap should fix you right up.
  21. seven30

    seven30 Member

    I'm exchanging mine today. I really hope the new one doesn't have any issues.
  22. trimzulu

    trimzulu New Member

    I've had it for a week and this just happened to me this afternoon. A "power down, remove battery for 30 seconds, power up" fixed it, at least temporarily.
  23. stantheman

    stantheman Member

    I would take back any phone that has had the same problem three times and get another or try something else. I've had my Moment for a week, I use it much more then my previous phone and haven't had any of the problems that are listed on this forum. The more I have it the more I think it's a keeper but if I had continuous problems like those listed I would return it for another ASAP. Unfortunately it seems all these highly complex computer/phones have some gliches form time to time. just read the forums for the Hero or any other advanced phone. Theres always someone who has had a nightmare with the same product some one else loves. I think what's important is how fast Samsung can get on the stick and figure out what's wrong and give those who need it a fix via an OTA update ASAP. In todays market a product with unresolved problems may only last a "Moment".
  24. SamuraiBigEd

    SamuraiBigEd Under paid Sasquatch! Moderator

    Just a thought, could this be related to the battery meter issue? My Touch Pro (as much as I love it, can't wait to get rid of it) shuts the radio off when the battery gets too low.
  25. sweetredhead

    sweetredhead Member

    Ok, so far so good. 2nd phone 2nd day & no problems. I am almost afraid to play with it though or add anything. To the poster that said it could be related to the battery, I don't thin so. Had it happen with full, low and plugged in. Also, not cell phone tower problem I have one a block a way & not moving when it happened one time. I really like my Moment once I have one that works. It is a good phone.

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