Help Phone is on mute, but sounds still play

[antiparadigm]

Hi all,

I think I have a unique issue, or at least one that I can't find a solution for anywhere...

I have an Samsung Galaxy S3 (SGH-I747) on AT&T and when i upgraded to the latest version of Android (4.1.2), I've noticed two things that are driving me batty.

1. Mute not actually muting
2. All contacts not in my contact list and some that are come up as unknown

Mute Issue
This is by far the most frustrating. Since I upgraded, my mute does not work, or at least not in the way I expect it too. It seems to only mute the phone ringer. I can have it on mute and I still have sms notifications, key presses, email notifications, etc... Sending off sounds. I've even tried block mode, but that just disables all except the key presses and stuff I generate sounds with.

I would expect the mute to flat out kill all sounds that are generated by the phone. This was how it was working, but now it doesn't.

Unknown Contacts
This issue is one that is pretty random. But I have people that I know I have their phone numbers programmed showing up as unknown on my caller id screen and all.

I haven't researched this one nearly as completely as the mute issue, but I can place it in about the same time frame.

A few phone specs:

• Stock, Non-rooted Samsung Galaxy S3 (SGH-I747)
• Android version 4.1.2
• 3.0.31-1300972

I can't seem to find anything on this issue anywhere, and I'm almost to the point I am willing to root it and try Cynogenmod on it.

Any help is greatly appreciated!

Thank you,

Antiparadigm

 

[BRAINZ2013]

Hello and welcome to the forums. I see you having a problem with a android device . May i ask are you rooted. Sounds like you may got a bad download . If not rooted try kies to see if you can maybe strike a download hit . If can't try to do a device reset .

 

[antiparadigm]

Before I forget I have tried a couple of things:

1. Reset to factory defaults
2. Wiped the cache directory (Powered off, turned on via volume up, home and power keys, then executed the cache wipe and reboot)

 

[antiparadigm]

Thanks for the quick response!

I am not rooted and just running the stock version that was pushed to my phone.

I have tried Kies, but it says that this phone is not supported. I can't remember the exact message, but it was saying that it couldn't find a version that matched it based off of the carrier or something like that... I'll have to give it a try again to get the message.

 

[BRAINZ2013]

Did you try to reset the device . Did u download all drivers from device.
Try this without kies but make sure you have full internet connection .
Customers will receive an alert and be promptedto

download the update when connected to a Wi-Fi

network. To initiate the update manually, go to Settings >

About device > Software update > Check for updates.

2. Touch Continue or Postpone.

NOTE: Users can postpone 1,4, or 8 hours and up to 3

times.

3. The device automatically start downloading the software

update. Touch Continue.

 

[sdrawkcab25]

Usually there is an option to mute notifications separately from the ringer volume or to link them together....I'd look through all the sound options in your settings...

 

[TheBigKahuna]

The "mute" issue is driving me crazy. The button on the top pull down tab does nothing. The ONLY way I can mute my entire S3 is the open the settings, go to sounds an set all volume sliders to 0. There HAS to be an easier way to mute the entire phone!

 

[Stuntman]

The "mute" issue is driving me crazy. The button on the top pull down tab does nothing. The ONLY way I can mute my entire S3 is the open the settings, go to sounds an set all volume sliders to 0. There HAS to be an easier way to mute the entire phone!

I use Volume Widget: https://play.google.com/store/apps/details?id=com.leepstudios.VolumeWidget

Just set one profile to mute everything and just tap on the widget to switch to that profile.

 

[Netcat]

When I press and hold down my volume control, or pull down the notification bar and select mute or vibrate, it turns off the volume for my phone calls, SMS, and email notifications. The only thing it doesn't turn off is the alarm. My model is SPH-L710(Sprint).

 

[Stuntman]

When I press and hold down my volume control, or pull down the notification bar and select mute or vibrate, it turns off the volume for my phone calls, SMS, and email notifications. The only thing it doesn't turn off is the alarm. My model is SPH-L710(Sprint).

The Volume Widget app that I linked to should be able to mute everything. Just create a profile with everything muted and activate that profile.

 

[Netcat]

The Volume Widget app that I linked to should be able to mute everything. Just create a profile with everything muted and activate that profile.

Thanks but I really don't have any need for it. I was just mentioning that my volume control already turns off the notification sounds for everything except the alarm. I like the fact that lowering my volume does not affect my alarms. All day long I'm constantly raising and lowering my volume and I don't want to accidentally turn off an alarm and miss waking up for work in the morning!