phone locks upSupport


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  1. 675percy

    675percy Member

    Hi all had my galaxy S for just over a month and it's a great phone until last night and today when it has started to lock up on me. I have had to remove the battery to kill the phone and then restart it. When it has locked up it displays the following message.
    Activity Phone (in process com.Andriod.Phone) is not responding
    Any one had this happen and what is the cause of this, what do I do to resolve it ? or is it a repair job. Any help would be great as I have had to restart it 6 times today.
    regards pc

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  2. gallandof

    gallandof Well-Known Member

    what applications have you installed on the phone?

    worst comes to worse you are going to have to do a factory data wipe.

    make sure you remember your gmail username and password so if you do have to wipe you have that info ready.
    also a small backup go into your contacts list, press the menu key, choose more, select import/export, then export your contacts to the SD card. this makes a backup of all your contacts onto the memory card so if anything happens you can still get them.
    675percy likes this.
  3. 675percy

    675percy Member

    Hi Gallandof I dont have any application installed all I have is two web sites on my desk top which have been there since I bought the phone. I have not had any other problems I have been very pleased with it, I have just finnished my calander and memo notes not even got round to putting any music on yet my next job.
    regards pc
  4. Hawke

    Hawke New Member

    This has happened to me twice.

    I called Verizon and was told to take the phone in and just get a new phone since I had it less than a month.

    The sales rep at Verizon wanted me to repeat the malfunction. I explained that I already removed the battery and had to reinsert it before coming here (which is a temporary fix). Since I couldn't duplicate the malfunction he would not take back the phone. I asked if I could get a new phone to replace this one, such as a Droid X, and he said that I would have a pay a $35 restocking fee. I asked what if I just want to replace it with another Fascinate, he said that is not allowed unless a malfunction can be seen.

    He says that ALL smartphones lock up every now and then. This was Verizon by the Northridge Mall (Los Angeles).
    675percy likes this.
  5. 675percy

    675percy Member

    Thanks Hawke I have had mine just over a month so I cannot take it back either, I am hoping someone will be able to help me on site if it looks like being a os problem it may be worth loading the new froyo 2.2 os but I'm not sure about doing that till I get more advice
    regards pc
  6. gallandof

    gallandof Well-Known Member

    id definately remember doing a factory data wipe, it seems odd since you have just gotten the phone but 9-10 times it'll help. you could wait till the froyo update but theres nothing set in stone for when thats coming out
  7. gallandof

    gallandof Well-Known Member

    actually hold on try this instead. Go to settings>applications>all(if theres an option)>find the one that keeps force closing then choose clear data
    675percy likes this.
  8. 675percy

    675percy Member

    Hi Gallandof thanks again I will have a look and see if I can find anything
  9. 675percy

    675percy Member

    just had a look in application and been through the five headings but I cannot see anything that looks like it is giving me a problem ! may be I will have to do the factory reset but will need to save all my data and google settings ( I think a little guidence is needed from my nephew he's a bit of a wiz being a pc board designer) I will keep in touch on this
    regards pc
  10. 675percy

    675percy Member

    Hi folks e-mailed samsung technical and they have come back saying it's a software problem and to take it to a dealer to have it scanned and I would imagine re-loaded with the software again ? is it possible to do that from the laptop ?
  11. stephen67

    stephen67 Member

    I Googled and found reports that lockups are caused by low signal over an extended period of time.

    That explains my lockups.
  12. 675percy

    675percy Member

    Hi here is the answer to my lock up's I have installed the lastest firmware from samsug, which has given the phone an all clear for the last eight days or so. It also has more features than they old one like tells you how many messages you have with a number above the icon and colour on the menu screens. I installed the firmware with the Kies software a bit of a ball ace it took about 20 minutes but seem to have done the trick ! But I have a new problem which I will post seperate
    thanks to all who replied
    regards pc

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