Phone no longer boots - Second faulty Desire


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  1. AnthonyS

    AnthonyS Active Member This Topic's Starter

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    Good Evening, I doing a bit of surfing this morning with the Desire and put it in down for a few hours and when I cam back to it about 4 hours later I found the battery was dead.. After charging it up and turning it back on all it will do is show the white screen with green HTC letters before rebooting again.

    Very frustrating as I have just got this one setup the way I like it since being replaced. I can not even say why it has happened, I use no task killers and the only app ran was the internet via wifi.

    I have called Orange and they will send a new one out tomorrow to replace it, so good for the customer services but this is my second faulty desire. :(

    I tried loading the phone with the volume down button pressed and using fastboot / recovery but no joy there.

    Before it goes back tomorrow I really want to reset the phone to factory defaults as all my data will remain in the phone and I do not trust any 3rd party to clear it down.

    Does anyone know what I can do to clear the data please?

    Cheers
     

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  2. AnthonyS

    AnthonyS Active Member This Topic's Starter

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    I did not notice the 'clearstorage' option. Have selected this and the phone reset but it only sits on the white screen now doing nothing. Regardless of that would the data now be cleared?
     
  3. AnthonyS

    AnthonyS Active Member This Topic's Starter

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    :) I seem to be doing a good job of answering my own questions.. It appears that is all I had to do clear the data (that leaves my mind at rest but I will still change my passwords).

    The following I will use to compare against the new phone when it comes:
    Bravo Unknown Ship S-on
    HBOOT-0.75.0000
    Microp-031d
    Touch Panel-Synt0101
    Radio-4.05.00.11
    Mar 5 2010,21:12:15
     
  4. nx1977

    nx1977 Well-Known Member

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    Would a battery pull out and back in after 10 min not cure it?
     
  5. AnthonyS

    AnthonyS Active Member This Topic's Starter

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    Nope :) That was the first thing I tried. I gave the recovery mode a while to work and ended up with a small red triangle with an exclamation mark which seems to indicate fault. Just wish I knew what caused it.
     
  6. Roooooo

    Roooooo New Member

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    I have the exact same problem you describe. And I just also had the exclamation mark thing!

    Better take the phone back to the shop?
     

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