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Phone not connecting to wifiSupport

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  1. winnipegk

    winnipegk Well-Known Member

    My phone won't connect to my home network...it is stuck on "Obtaining IP address"

    I'm on wifi on my laptop with no problems, so it's not the network.

    I've removed the connection and re-added it. I've turned off the phone and taken the battery out. It still says "obtaining IP address"

    Any suggestions?

    eta: called my service provider again and they're going to send someone out just to make sure it's not my connection...but my laptop is working just fine, so not sure.

  2. Goreygirl

    Goreygirl Well-Known Member


    When this has happened to me I've had to reset the actual router/modem either via the reset button or turning it off and then on again.
    D-U-R-X likes this.
  3. D-U-R-X

    D-U-R-X turbo drinker Moderator

    Something similar happened to Frisco (the Guide Leader) recently... his (and too other people's) laptops could connect to his wifi, but 3 or 4 phones and an ipod couldn't. As Goreygirl said, a reset (using a paperclip in the reset hole, usually at the back of the router) sorted his issue... could be worth a go!
    Goreygirl likes this.

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