Phone not ringing or displaying missed callsSupport


  1. Bren S.

    Bren S. Well-Known Member

    Hi All
    I've had my ZTE Warp for a little over a month,had no problems until recently and just wondering if anyone else has had similar issues?

    Lately my phone has not been ringing when some calls come in. It isn't all calls and it isn't all the time but it seems to be happening more.What is also odd is that when my phone doesn't ring and a voicemail is left it doesn't even show up as a missed call at all.

    I've also noticed that my 3g and signal bars will often be white and reception is not something that I have ever had an issue with at all before with Boost.

    This is troubling to me because I am missing some fairly important calls and this NEVER happened with my Prevail.

    Some things I have done since realizing my phone often doesn't ring etc are..pulled the battery while the phone is powered on..reset my profile and prl and none of this has made any difference.

    Any ideas??

    TIA,
    Bren

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  2. limited

    limited Well-Known Member


    Do you shut down your phone often? Try pulling the battery out for a couple of minutes to see if it will reset.
  3. jremy23

    jremy23 Member

    I'm pretty sure its a problem related to Boost mobile's service. I'm still using my motorola rambler for the rest of this month before i switch to my warp, and i experienced this problem just a few days ago.
  4. yss

    yss New Member

    I have the same problem from the end of December 2011. I use this phone for business as a computer and phone repair service so this is a huge issue.
    Some client I recommended this phone to are having similar problems as well.

    Let us know if you find a solution.

    Joe
  5. abhisrinu

    abhisrinu Member

    ya even me having the same problem
    many of my friends scold for not lifting the call and when i checkd out myself from my friends mobile it indded was ringing but the phone in my hand was workin as usual with out displaying the call please any one help as i am missing many important calls and people think i dont lift the calls wantedly.
  6. Wally2U

    Wally2U New Member

    Had the very same problem..but "seemed" to coincide with my downloading QR APP...powered on/off phone AFTER "UNINSTALLING" app...ok so far.
    ladygemini likes this.
  7. sersoft

    sersoft Well-Known Member

    Has this issue been resolved? I know it's not a network issue because I'm a Public customer in Canada, running Warp Cream Sandwich and having the same issue.

    I think it might have something to do with RootDim because that's when it started happening.
  8. alsaces daddy

    alsaces daddy Well-Known Member

    Are you rooted and which ROM are you on if so?
  9. sersoft

    sersoft Well-Known Member

    Rooted, CWM installed, running Warp Cream Sandwich.
  10. alsaces daddy

    alsaces daddy Well-Known Member

    Recently install the rom? Have you spoken with the dev?
  11. sersoft

    sersoft Well-Known Member

    I'll just go back to a stock Publicmobile rom, seems like Boost roms are not designed for my phone. What a shame, everything works perfectly except it will ignore sms and calls when the LCD is off.
  12. LilBit

    LilBit Well-Known Member Contributor

    I'm having the same issues on and off, running stock BO8c. Rooted and cwm installed. I think it's a network issue. Dont know though.
  13. Mcboots

    Mcboots Well-Known Member

    Having sort of the same problem only with my moms phone. We both have warps. She's on stock, Im on noob IV and whenever I try to call her, it goes direct to voice mail and vice versa. Only happens with our phones. I can call the home phone and get through no problem :/
  14. sersoft

    sersoft Well-Known Member

    I'm glad I am not the only one with this issue. I went back to a stock Public Mobile ROM and the issue happens a lot less now but if my phone is left alone for about 2 hours it might stop reacting to calls and sms again, so I have to check it periodically just incase. Hope they come up with a patch for this one day. :(
  15. Mcboots

    Mcboots Well-Known Member

    As I posted , I was having a problem where I couldn't call my mom whenever I tried to call her. It would ring once and then go to voicemail. She could call me with no problem.

    I ended up factory restoring and reflashing the rom I had (noob) and that problem went away. So many you might want to try the same and see if that works?
  16. ladygemini

    ladygemini Member

    worked great thank u so much.
    LilBit likes this.
  17. LilBit

    LilBit Well-Known Member Contributor

    That's good to hear Ladygemini;)
    Doc likes this.
  18. smartmanvartan

    smartmanvartan Well-Known Member Contributor

    It's a sneaky problem with the warp... it always comes back after a while... the trick is to wipe dalvik once a week... and to be specific, the problem happens about a minute after the screen is turned off when the phone enters "deep sleep"
    nocaoper and LilBit like this.
  19. Doc

    Doc Well-Known Member

    Exactly, I wipe my dalvik at least once a week and it seems to fix the issue......:D
    LilBit likes this.
  20. nocaoper

    nocaoper New Member

    I must first deeply thank smartmanvartan, I already lost count how many time I consulted your post as an anonymous user (from waaaayy back when I was rooting the Zte n762). Moreover, I would live in a very unhappy world if my zte n860 were not rooted and equiped with the best rom ever, that is without doubt the super cool Voltron OC. You Are a miracle by god :D


    After googling Deep Sleep Android I found the following solution:
    Disable the deep sleep as indicated by smartmanvartan, with an app such as the free "Wake My Android Pro Edition by Gejos". I set the software to ping my phone each 29 seconds after the screen turns off.

    Good luck!
    smartmanvartan likes this.
  21. smartmanvartan

    smartmanvartan Well-Known Member Contributor

    Well that was really nice! Thank you! :)
  22. smartmanvartan

    smartmanvartan Well-Known Member Contributor

    I've been using this angle to try to get Public Mobile to put in the order for ICS or JB with ZTE.. I even emailed the CEO with this email...:

    Hello Mr. Krstajic.


    My name is Vartan and I am a loyal customer of your company. I loved the no nonsense concept of your company and that is why I joined Public Mobile. I have purchased all of your Android models at one time or an other and have also had the BUZZ and the Kyocera G2GO prior to switching to Android. The ZTE N860 is a great phone. It is the Luxury model for Public Mobile and it has the highest price tag. Yet it has a fundamental flaw... It has a major issue that prevents it from receiving calls and texts while in deep sleep. Deep sleep occurs about 2 minutes after the screen is turned off. I'm aware you are releasing the N861 soon and as far as I know you will be releasing it with ICS(Android version 4.0). The N861 already has JB(Android version 4.1) in the US. I think you should postpone the relase of the N861 and release it with JB and furthermore you should get ZTE to provide you with a ICS update for the N860. The ICS update will force ZTE to rewrite the faulty code instead of just patching it and will provide a form of compensation for customers like myself who have given a lot to Public and have had a year of missed calls and delayed texts. You know I have called customer service multiple times because of this issue and have had some of your customer service representatives just flat out lie to me about the existence of the issue in question. This shouldn't happen. I bought this phone for 249.99 the day it was released and a telephone that has an issue of this nature mandates a full refund of a upgrade to a better phone(which you don't have at the moment).

    Help your N860 users continue to have faith in our company.


    Sincerely, Vartan M.

    I got dialog with them now... I don't think it's gonna get us ICS or JB but the new b09 update the ZTE test team is testing is testing might actually do the trick... lets keep our fingers crossed..
    nocaoper likes this.
  23. nocaoper

    nocaoper New Member

    Yes "Help us continue to believe in Unlimited!" :D

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