Phone number on Android System Hasn't Changed -- HELP

[Deleted User]

I recently got a HTC Wildfire from T-Mobile UK and obviously got a new number with it. I wanted to keep the number from my old phone so I got it moved to my new phone.

When I go to About Phone on Settings and click on Phone Identity, the mobile number remains the same as the number I replaced, anyway I can make it so the phone number changes to my new one?

 

[Frisco]

I recently got a HTC Wildfire from T-Mobile UK and obviously got a new number with it. I wanted to keep the number from my old phone so I got it moved to my new phone.

When I go to About Phone on Settings and click on Phone Identity, the mobile number remains the same as the number I replaced, anyway I can make it so the phone number changes to my new one?

I'm wondering if you need to activate the new number by doing a factory data reset of the phone.

But it sounds like an issue that your carrier can resolve for you via their support lines. Give them a call, or take your device to a T-Mobile store.

 

[Tangent]

Have you restarted the phone? When I activated a new sim in my phone the phone identity said "unavailable" or "unknown" until I restarted it...

 

[colnago]

The same thing happened with my T-Mobile account. Even though I ported my AT&T number to T-Mo, the original T-Mo number is displayed in the status field. However if I install my other AT&T SIM, the correct AT&T number is displayed.

You most likely need to get a new SIM, if the account was opened under a different number.

 

[markiliff]

I recently got a HTC Wildfire from T-Mobile UK and obviously got a new number with it. I wanted to keep the number from my old phone so I got it moved to my new phone.

When I go to About Phone on Settings and click on Phone Identity, the mobile number remains the same as the number I replaced, anyway I can make it so the phone number changes to my new one?

hi, sorry to be a pest but did you get your issue resolved as I am having the very same issue, and would also like to know how to sort it. I kept my old sim/number in a new vodfone contract htc wildfire but two days later went back and ask for a new sim so I could keep the original sim in my old phone. The lady in the shop did this and said it wouldnt be a problem!, but also since then I have not been able to register for a vodafone online account I dont know if these two issues are related?. Anyway any info would be great thanks.