I ordered via phone on 4/21 - talked to a CSR about new service. He kept saying that my Incredible would be delivered on Friday 4/30. Naturally, I assumed he was incorrect as the web indicates phones will be delivered on 4/29. Since then I have not received any confirmation whatsoever - no email, no charge to my credit card, nothing - it's as if I didn't actually even place the order. I tried to call after the fact but the next two CSR's I spoke with indicated that I needed to speak to the original CSR that opened my account (left a message for him). Why? Why can't anyone help me? Anyway, anyone else out there make a phone order and facing a similar situation?