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Phone problemsSupport


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  1. Chuckp1973

    Chuckp1973 Member This Topic's Starter

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    Ok, new problem with my TU. The phone isn't working. The phone rings, and I swipe to answer, and the party on the other end can hear me, however I can't hear anything. Also when calling out I can't hear the phone ringing or anything, however speaker phone works just fine. I've done a full factory reset and tried updating everything, still no luck. Any ideas??
     

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  2. niteNarmor

    niteNarmor Well-Known Member Contributor

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    When you receive a call, press the volume up key on the side of the phone. It will pop up on screen - In Call Volume. It may accidentally be set to lowest setting.
     
  3. Chuckp1973

    Chuckp1973 Member This Topic's Starter

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    In call volume is maxed, and mute is off. Speaker phone works fine, its just the regular "phone" that isn't working. I can't hear anything, including the other line ringing when I dial out, but they can hear me...
     
  4. mydian

    mydian Well-Known Member

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    Maybe the speaker went bad.
     
  5. xaelith

    xaelith Well-Known Member

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    +1. A good way to check this is: a) try speakerphone (which you have), and b) connect a headset. If both work fine, then the earpiece speaker is bad.
     

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