Phone recognized, but drive is greyed outSupport


  1. RayD71

    RayD71 Member

    I checked the similiar threads, but didn't see anything that directly addressed this.

    I had trouble getting my Moment to be seen by my laptop. I followed another thread that said to turn off the USB debugging. After that, the driver is installed without issue. But, when I go to my computer window (Windows 7), I see the phone is assigned drive letter E, but it's grayed out. Do I need to do something else to get it to be "active"?

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  2. chibucks

    chibucks Well-Known Member

    did you click on the USB icon on your phone and mount it?
  3. RayD71

    RayD71 Member

    Sorry for the delay. Thanks for the info. I found where to mount it and was able to get the files off of it.
  4. Dermbet

    Dermbet Member

    this works. I was able to locate and access the drive on a Android tablet by clicking on the USB icon and activating it

    thanks so much
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