Phone restarting by it self and freezing.Support


  1. nold-i-spolen

    nold-i-spolen New Member

    Does anyone in here have the same problem as many users on XDA has, with the phone:

    1. Restarting when charghing
    2. Restarting when screen is idle
    3. Phone freezing (black screen, where battery needs to be removed, and phone turned on again)

    Many users have a combination of these problems, some are almost not affected with 1 restart pr. week, others report 20-30 restarts pr. day in periods.

    You typically detect that your phone has restarted when you unlock the screen and are asked to type your PIN number again.

    On XDA the users seems to get roughly the same answer fra LG Support:

    "We are not aware of such a problem, return unit to the seller for a new phone"


    I'v had the phone for about 7 days.
    I haven't frozen any apps.
    1 day no root, 1 reboot - not while charging

    Then root(still stock ROM form LG), and since then it has rebooted about 2-3 times, not while charging, but in my pocket while idle.

    The phone has frozen (with black screen/unresponsive) 2-3 times, but after a while, it has snapped out of it without removing the battery. It happened while carrying it in my pocket with the screen locked (noticed the sound when coming back to life)

    All of the times it has frozen was while i was installing/uninstalling/copied files from internal>external (or vice verse) and stuff. On my phone it seems to be related to stress on the processor, i imagine.

    My phone (root):LG-P990
    Android: 2.2.2
    Baseband: 1035.21_20110306
    Kernel: 2.6.32.9
    Build:FRG83G
    LGE-Version: LGP990-V10b
    Operator: Telmore(Denmark), but no branding

    I have returned my phone, and have recieved an email that a new device has been sent to me, i hope it gets here tomorrow!

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  2. sebsal

    sebsal Well-Known Member

    I returned mine for those reasons. Not got it back yet. Currently got a
  3. nold-i-spolen

    nold-i-spolen New Member

    I feel you, my new phone arrived about an hour ago........and i can tell you that it's almost as exiting as the first time........
  4. nold-i-spolen

    nold-i-spolen New Member

    CRAP!!!!!

    My brand new replacement O2X just rebooted by it self........twice in a row......when charghing from the original chargher.......
    .......and then turned off, and needed a battery pull........seems my new phone is worse then the old one.......thanks LG!
  5. Malicomatt

    Malicomatt New Member

    Yep, I have had mine for 2 days now and it has rebooted on me randomly a few times. When it is charging it will freeze and I have to pull the battery to restart it. This even happened when I was on the road with my GPS on and my phone plugged into the car charger...You can imagine how annoyed I was when I was almost to my destination but at the last second I had to pull off the freeway, pull the battery, put in the address again, and get back on the freeway :mad:

    How is it possible that LG doesn't know about this? So many people are having this problem. LG, DO YOU NOT TEST YOUR PRODUCTS!? ARE YOU JUST AS BAD AS SAMSUNG? RELEASING JUNK AND SAYING "OOPS! DIDN'T KNOW IT WAS DOING THAT, DRRRRR!!!!"
  6. jree

    jree Well-Known Member

    wow, these sound like some really crappy problems. My wifes old LG phones(with the exception of the chocolate) were some great phones. I may hold off on buying this phone for a while.
  7. Esp_McLee

    Esp_McLee Member

    Whatever the support people might say, they know very much about the problem. A norwegian mobile news site had a couple articles about it and managed to get a statement from some top guy in LG Denmark stating that they were aware of the problem and would most likely have a fix ready shortly after easter (any moment now, in other words).
  8. Outlaw71

    Outlaw71 Well-Known Member

    Ok got my device yesterday afternoon and have played with it non-stop ever since. I will report two times when my phone seemed to freeze up while in the browser (I've downloaded 'Dolphin Browser HD'). It was unresponsive for about 4 - 6 seconds, then snapped out of it and went about its speedy business!

    I'll also admit that both of those freeze-ups came when the phone was down below 5 percent battery life left and I was trying to kill it off so that I could fully charge it again. That might have had something to do with it. If I experience any other such episodes I will report them.
  9. sebsal

    sebsal Well-Known Member

    If you look on the this forum Phone shuts off!! Automatically!! - xda-developers you'll see a lot of people, including me, had this problem.

    Rather than speculating on fixes, i'd send your phone back if it does this. My replacement doesn't have these problems
  10. Joe0Bloggs

    Joe0Bloggs Member

    Full discharge does no good to lithium batteries. Or NiMH batteries. Full discharge is death itself to lead acid batteries. Only NiCad batteries benefit from full discharge/recharge cycles.

    How to Prolong Lithium-based Batteries – Battery University
  11. Android2230

    Android2230 Active Member

    I tested an LG 2X two times. The problems were there when I tested it the first time.
    But then I saw an update from LG PC Suite IV that solves the problem. Now it isn't buggy anymore.
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