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Phone Restarting continuouslySupport

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  1. jo_joseph

    jo_joseph New Member

    Hi all,

    My phone Xperia Ray is getting restarted continuously. I searched many discussions and everyone is suggesting to reset the phone to factory settings. But how can i reset it ??? Because the phone is showing the unlock screen just for a second and restarts. Also it is not detected by the computer.
    I'm in trouble. Is there Any solution friends ??? Atleast to backup the contacts.

    Thank you

  2. bayubagja

    bayubagja New Member

    Hi Jo_Joseph,
    Any update about your problem? Because I had the same thing :(
  3. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    For both of you, run a repair following the below steps (yes this is done with the phone powered off) and this will remove the lock/and tend to resolve the issue you have described:

    To repair the phone software
    1. Install PC Companion on a Windows PC from Support at Download for PC - Sony Smartphones (Global UK English)
    2. Turn on the phone, and connect it to the PC using a USB cable.
    3. In PC Companion, under Support Zone and click Start.
    4. Under Phone Software Update, click Start.
    5. Click repair phone.
    6. Follow the on-screen instructions.

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