Support Phone shut off, wont turn back on. HELP!

Discussion in 'Android Devices' started by Krunk83, Aug 4, 2012.

  1. Krunk83

    Krunk83 Well-Known Member
    93

    Sep 27, 2011
    519
    110
    93
    Male
    Chicago
    Good Morning,

    My friend's verizon galaxy s 3 shut off and will not reboot. It has a full battery and should have enough juice to boot up. He has never tried to root or anything like that, it's pure stock. We have removed the battery, wont card, and memory card and it still won't boot up. How can I get it running again? Any ideas?

    Thank you!
     

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  2. EpicMindWarp

    EpicMindWarp Well-Known Member
    48

    Aug 2, 2012
    126
    21
    48
    London, UK
    Sometimes turning it on with the charger connected helps as the screen turns on and the phone is sort of "running" with the charger connected.
     
  3. Krunk83

    Krunk83 Well-Known Member
    93

    Sep 27, 2011
    519
    110
    93
    Male
    Chicago
    Doesn't work with the charger in it either. Doesn't even show that it is charging.
     
  4. Shotgun84

    Shotgun84 Well-Known Member
    313

    May 30, 2011
    5,322
    3,108
    313
    Whatever he said.
    Cambridgeshire, England
    Try holding power, volume up and home. If it boots into recovery mode choose the reboot phone option from there.
     
  5. Krunk83

    Krunk83 Well-Known Member
    93

    Sep 27, 2011
    519
    110
    93
    Male
    Chicago
    Tried that....nothing.
     
  6. SUroot

    SUroot Well-Known Member
    1,113

    May 25, 2010
    23,925
    5,304
    1,113
    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    Warranty replace then
     
  7. Krunk83

    Krunk83 Well-Known Member
    93

    Sep 27, 2011
    519
    110
    93
    Male
    Chicago
    Yeah, I just spoke with samsung support. The phone is toasted. He's going to get it replaced today. He's just worried verizon will give him a refurbished phone instead of a new phone.
     
  8. EpicMindWarp

    EpicMindWarp Well-Known Member
    48

    Aug 2, 2012
    126
    21
    48
    London, UK
    If it comes fully boxed and sealed then it shouldn't be refurbished.
     

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