Phone storage space getting low "Icon" in the notification area.Support


  1. paulbadhorse

    paulbadhorse New Member

    Hi I have the evo shift 4g and It keeps saying that Im low on storage etc and wont let me view or delete text messages or see my pictures. Ive took it to the phone place several times and they did a reset on it for me only for it to happen again after a couple days. I dont conciously download anything and as a matter of fact it says i have no downloads or uploads. And I delete my text messages. I also dont use any special apps but facebook. Can anybody give me information on fixing this problem please?

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  2. kristi e ville

    kristi e ville New Member

    Hi everybody! So, this is my very first forum post, not just here but ever! SO please, be easy on me. I'm not what you'd call computer/smartphone savy so if you have any advice for my problem, try to explain in "dumb people language" for me. :D So, the problem i'm having is that my phone keeps telling me I'm running out of internal space. My settings tells me I have 6.71 MB left which seems like it would be enough space yet a notice comes up everytime i try to look at my music, or pictures and says I do not have enough space to access them. Also, when i go on the Internet, a POP up window shows up saying i don't have enough space to view the page. I only have 17 apps downloaded right now, none of which are games and my biggest downloaded app is eBay at 6.01 MB. All my other downloaded apps are 3. some-odd MB and below. I feel like I have tried everything in vain. I have deleted most of my apps, I have gone through with the Andro-Zip app and deleted a lot of unwanted or unneeded stuff. Even some things i would have liked to have kept but erased in the spirit of making space. I have APP to SD and so all of my apps that can go on my SD card have (which is a little over half of them) and I've erased the majority of my backed up apps that i don't have installed anymore. In my settings, I cleared the cache on all of my apps, both downloaded, and the ones the phone came installed with. I have also cleared the data on the majority of the apps only leaving the data of a select few that I use all the time. I feel like I've done everything I can with what little knowledge i have to fix this problem. Does anyone have any other advice I can try besides resetting my phone back to factory, which i REALLY don't want to have to do. Remember, speak in a language the little people will understand. Try to explain things in great detail as well, like i said my understanding on this subject is little to none. Thanks, Kristi e ville
  3. edenney

    edenney Member

    Since it's been about 2 weeks since you posted your question you may well have already done a factory reset on your phone to resolve your problem. These phones "leak" internal storage space on an average of 2 to 5 MB per day (though sometimes it happens in large chunks), no matter what apps you have installed, what email accounts you use or don't use, or what messages you send. The "leak" has nothing to do with how many messages or emails you send or receive, so that won't affect it. I've tried not even installing any 3rd party email accounts, not texting, not using FB, not using news/RSS feeds, etc. etc.. Nothing stops this phone from losing space RAPIDLY from the moment you reset it or activate it.

    Sure as the sun rises, if you own an Evo Shift it WILL run out of space within 3 to 6 months MAX, even if you just unwrap it, activate it, and don't touch for that time period. Wiping each of the caches is irrelevant, and so is moving your apps to the SD card. That will buy you a bit more time of course, and obviously the more apps you install the sooner you will run out of space, but you WILL run out of space in a fairly short period of time no matter WHAT do or don't do with this phone, PERIOD. There's a bug in the software or firmware that causes the space to become unavailable and unrecoverable by ANY means.

    There's only one solution, aside from screaming at Sprint and demanding that they exchange your phone for anything OTHER than any Evo Shift, and that's to do a FACTORY RESET (Settings -> SD & Phone Storage -> Factory Data Reset). Doing so will wipe out EVERYTHING on your phone, and will bring it revert it back to the first day you got it, which obviously sucks (except system software/firmware updates will remain intact, not app updates though). However, you can minimize the pain by doing all of the following: back up all of your text msgs to the SD card using one of many free apps, back up your list of installed apps using one of many free apps (or even the apps themselves using Astro File Manager), and make sure that all of your contacts are stored as Google contacts, NOT Phone contacts. If your contacts are all stored as Google contacts, then they will automatically be available as soon as you add your Google account to your phone when you reset it (this is a mandatory step anytime you get a new Android phone or do a factory reset, they all require a Google account).

    Once you reset your phone, all you have to do is go to the market and install the app that you used for backing up your text msgs, and the app you used for backing up your apps. With those two things you can restore all of your text msgs and your apps. You'll have to download all of the apps again unless you used Astro File Manager to back up the apps themselves to your SD card, in which case you can reinstall them using Astro from your SD card, and it's very fast. If you used an app that only backs up your LIST of apps, make sure you've re-added your WiFi connection and turned it on when you reinstall all of them to save a tremendous amount of time.

    Those are the major steps/issues. Obviously you'll lose your progress in any games you were playing, and you'll lose your settings/configuration for most if not all of your apps and games, and will need to reconfigure them. you'll also have to re-customize your menu screens, as there's no way to save them to the SD card and restore them that I'm aware of (perhaps there is and I don't know about it).

    It will only take you an hour or two to do the factory reset and get your phone back to about 90% the way it was before. What takes a bit longer is configuring each of your apps back to the way you liked it, and some apps are worse than others obviously. All in all the whole process should take about 2-4 hours total depending on how many apps you have, but you'll be able to get your text msgs and contacts restored and start texting/calling within 30 mins from the time you start.
  4. jimjeffcoat

    jimjeffcoat Active Member

    That is very discouraging to read.... is HTC in any way aware of this problem?

    Does rooting do anything to fix this "leak", or is that only a temporary fix as well?
  5. I've had my shift for over a year and have not experienced the leak you are talking about. There hasn't even been a hint of problem.
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