Support Phone turns itself off randomly, needs a battery pull to reboot

Discussion in 'Android Devices' started by TheFrigz, Sep 7, 2013.

  1. TheFrigz

    TheFrigz Well-Known Member
    18

    Jul 2, 2011
    82
    17
    18
    This happens once every two days or so, the phone just turns off and I have to pull the battery to turn it back on. Not sure what causes it but its kind of annoying. Any known fixes?
     

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  2. rc pilot

    rc pilot Active Member
    16

    Dec 3, 2011
    43
    3
    16
    Male
    Quantum Dreams
    Is it rooted, do you have a custom rom your running?

    I had the shit happen to me and I just changed to a different rom and that fixed the problem
     
  3. TheFrigz

    TheFrigz Well-Known Member
    18

    Jul 2, 2011
    82
    17
    18
    Nah, I haven't done anything like that, all stock.
     
  4. allanlaw

    allanlaw Well-Known Member
    63

    Nov 12, 2009
    437
    31
    63
    Los Angeles, California
    Does it freeze while on the charger?
     
  5. WirelessGuy

    WirelessGuy Well-Known Member
    18

    Mar 20, 2010
    50
    10
    18
    I had this happen a few times to a new AT&T S4, took it to the AT&T service center and they completely re-flashed the software, hasn't happened since.
     
  6. Galaxy Tab2 47

    Galaxy Tab2 47 Well-Known Member
    43

    Sep 3, 2012
    427
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    43
    I just talked to Samsung live chat support about this shutting down problem. They said if phone cannot get a signal from cell tower, it will shut down.
     
  7. Loribee

    Loribee Active Member
    36

    Jun 21, 2011
    29
    1
    36
    Hi

    This happened to me also and progressively got worse. It turned out to be the battery swelling in a two month old phone.

    I was given good advice to check the battery for swelling. On a flat surface try and spin the battery, if it spins then it's blown.
     
  8. Galaxy Tab2 47

    Galaxy Tab2 47 Well-Known Member
    43

    Sep 3, 2012
    427
    38
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    Be sure to contact Samsung Support and let them know of this problem. Just click on the Samsung name below. Or call them at 1-800-726-7864 Besure to get the HEX Number of your phone it's under the battery. They will need this number to assist you.
    Samsung
     

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