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Phone turns itself off randomly, needs a battery pull to rebootSupport


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  1. TheFrigz

    TheFrigz Well-Known Member This Topic's Starter

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    This happens once every two days or so, the phone just turns off and I have to pull the battery to turn it back on. Not sure what causes it but its kind of annoying. Any known fixes?
     

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  2. rc pilot

    rc pilot Active Member

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    Is it rooted, do you have a custom rom your running?

    I had the shit happen to me and I just changed to a different rom and that fixed the problem
     
  3. TheFrigz

    TheFrigz Well-Known Member This Topic's Starter

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    Nah, I haven't done anything like that, all stock.
     
  4. allanlaw

    allanlaw Well-Known Member

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    Does it freeze while on the charger?
     
  5. WirelessGuy

    WirelessGuy Well-Known Member

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    I had this happen a few times to a new AT&T S4, took it to the AT&T service center and they completely re-flashed the software, hasn't happened since.
     
  6. Galaxy Tab2 47

    Galaxy Tab2 47 Well-Known Member

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    I just talked to Samsung live chat support about this shutting down problem. They said if phone cannot get a signal from cell tower, it will shut down.
     
  7. Loribee

    Loribee Active Member

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    Hi

    This happened to me also and progressively got worse. It turned out to be the battery swelling in a two month old phone.

    I was given good advice to check the battery for swelling. On a flat surface try and spin the battery, if it spins then it's blown.
     
  8. Galaxy Tab2 47

    Galaxy Tab2 47 Well-Known Member

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    Be sure to contact Samsung Support and let them know of this problem. Just click on the Samsung name below. Or call them at 1-800-726-7864 Besure to get the HEX Number of your phone it's under the battery. They will need this number to assist you.
    Samsung
     

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