Phone wont charge... troubleshoot


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  1. Slice28

    Slice28 Well-Known Member This Topic's Starter

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    Wow my phone wont charge.. I have three different chargers and none of them will work so its definitely a problem with the phone.. if I mess around with the plug enough by wiggling it I can get a charge but then I have to keep it in that exact position for it to stay charging which is practically impossible. ive never dropped the phone once. i have a case on it. im extremely careful with it and ive had it for over a month now and its been fine.. so of course now im about 4 days over my 30 day warranty.. so what do I do now ?? any solutions to fix it or......
     

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  2. italianwjt

    italianwjt Well-Known Member

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    Its the usb port on the phone....
     
  3. Slice28

    Slice28 Well-Known Member This Topic's Starter

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    i kno but is there anything i can do about it aside from 150 dollars for a new phone through my insurance
     
  4. marctronixx

    marctronixx Moderator Moderator

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    once you open it up your warranty is void, so let that be an absolute last resort.

    if you are within a week of the warranty, just go up to sprint and talk to them about the issue. go to a corporate store please..

    if you have sprints TEP this is covered with no cost to you...
     
  5. Slice28

    Slice28 Well-Known Member This Topic's Starter

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    @marctronixx.. whats a TEP ??
     
  6. SniperDroid

    SniperDroid Well-Known Member

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    Total Equipment Protection or something like that, means the Sprint insurance. I had this happen on my BlackBerry and they replaced it without hassle.
     
  7. uniquenameEVO

    uniquenameEVO Well-Known Member

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    It's a one year warranty, correct? Minimum 90 days, we're all within that.

    Plus, the whole opening and voiding...this is the least protected electronic device I have seen in a while. One T5 screw had a thin black sticker over it. I am now glad I cleaned up the soldering on the USB connection when I put the wiring for the palm in.
     
  8. Slice28

    Slice28 Well-Known Member This Topic's Starter

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    no apparently its a 30 day warranty.. i just called sprint who sent me through 3 different departments and a combined total of about 1 hr of waiting time and they all told me that its a 30 year warranty and that mine has been expired for six days. so now they suggested that i call the manufacturer (HTC).. which ive now been holding for about 20 minutes.. one possible positive however, is that i bought the phone through radio shack and i know that they had given me some sort of warranty as well so if all else fails i could try my luck with them.. but even if everything goes right one sales rep told me that the evo is still in high demand and is currently only available in select retail stores so God knows how long ill have to wait for a new one !!!!!!!!!!
     
  9. Slice28

    Slice28 Well-Known Member This Topic's Starter

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    ok i stand corrected.. finally got through to HTC (which provides much better customer support than sprint..thank God) but the good news is that they said it has a 1 year warranty and the 30 day warranty is just the period in which you can return the phone and get your money back.. but the bad news is that they arent open until monday and then when i finally do sort things out with them im sure it will take a least a couple of days to send me out a new phone.. so now im going to have to deal with spending 10 minutes to get my phone charge and then never touch it when it does for about a week..ugggggh!
     
  10. BetterMost

    BetterMost Banned

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    And im betting its a hardware version 2 build? It seems the HW 0002 builds are having USB port issues all of a sudden. The phone is supposed to have a one year warranty through Sprint but after 30 days you get a refurbished phone not a new one. Let me correct that the warranty is really through HTC but sprint does the swap outs for HTC.
     
  11. freeza

    freeza Well-Known Member

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    I have a 002 and have since June 4 and my USB port works just fine.

    But then again, my TP2 had a good working USB port for a while, and over time it became loose and ******ed. Hopefully it doesn't happen with this phone. HTC just needs to bump up the quality of these ports.
     
  12. Slice28

    Slice28 Well-Known Member This Topic's Starter

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    yeaa mine is version 0002
     
  13. Slice28

    Slice28 Well-Known Member This Topic's Starter

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    Do you think that HTC will send me a brand new phone.. a refurbished one.. or fix my phone ??
     
  14. Slice28

    Slice28 Well-Known Member This Topic's Starter

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    also will i anything saved to my phone if i get a new one ?
     
  15. EarlyMon

    EarlyMon The PearlyMon Moderator

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    Rly? This is the second complaint on this I've seen.

    2.
     
  16. BetterMost

    BetterMost Banned

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    Call Sprint C/S they will tell you where to take it and where a Sprint service center is located near you. Im guessing they will just change it out with a refurbished service phone.
     
  17. nahpungnome

    nahpungnome Well-Known Member

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    I wouldn't corrolate shoddy build quality with HW 002 or build dates directly. In my opinion, based on the fact that I'm on my 3rd, yes 3rd EVO, HTC's quality is quite lacking overall as far as fit and finish for this otherwise great phone. All of my phones were 002s, but my current one is great...not sure if it's refurbed or not though.

    However, my current EVO is not perfect as there's very minor light leakage, which is only visible in a dark room. This one's FM, speakerphone, and phone speaker, all work WAY better than my previous two also.

    My previous EVO, which was "fresh off the manufacturing line" according to the person I was working with, was the worst. I mean HORRID. The speakerphone, phone speaker, and FM radio were all crap. The worst part of my second one is shown below.

    [​IMG]
     

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