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PhoneMyPC Locking up the Computer requiring a hard power cycle


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  1. CriticalMass

    CriticalMass Well-Known Member This Topic's Starter

    Joined:
    Jun 5, 2010
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    Only started happening since the most recent update. before that it was good. Updated both phone and computer side software and now it locks up my 64bit windows ultimate machine every 2nd time I log into PhoneMyPc. I can log in once fine, the second time will cause the computer to freeze.

    Anyone else experiencing this issue or am I alone?
     

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  2. Crodley

    Crodley Well-Known Member

    Joined:
    Jun 10, 2010
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    It's not happening to my Win 7 64 bit system, don't know what to tell you :(
     
  3. SoftwareForMe.com

    SoftwareForMe.com Active Member

    Joined:
    Jun 17, 2009
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    Wow, that doesn't sound good.

    CriticalMass, can you email us on this one? We'd like to see your logs. They are just text files, so you can inspect them with Notepad before sending. They are located at:
    C:\Program Files\SoftwareForMe Inc\PhoneMyPC\PhoneMyPC.log
    C:\Program Files\SoftwareForMe Inc\PhoneMyPC\PhoneMyPC_Helper.log

    If you could email them to Support@SoftwareForMe.com, we'll have a look at them and get back to you right away.
     

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