Photo / SD card issueSupport


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  1. gazlyon

    gazlyon Active Member This Topic's Starter

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    I seem to have a problem with photo's on my DHD.

    I can take a few snaps, and browse the image gallery no problem. But when I reboot the phone, the image thumbnails are not visible, the images all become corrupt and I am unable to open any of them either on the phone, or on the computer via the USB lead. Even after copying them to my computer i am unable to open the files, and receive an error message saying that the file is corrupt.

    If I delete all of the images files, take some more pictures, I am able to view the pictures i have taken. It is only after a reboot the files become corrupt.

    I am using a 32gb Sandisk card, so I guess this could be the problem but the only files I am having issues with are the pictures. I have got lots of music files on the card and these still open fine after a device reboot.

    Has anyone else experienced this issue, or indeed found a solution!
     

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  2. gazlyon

    gazlyon Active Member This Topic's Starter

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    Bump

    I had to take a couple of pictures from another phone, as the screengrabber app also results in the same problem with corrupt files.

    Notice the Camera Shots icon is blank -

    [​IMG]

    And here is what the camera shots gallery looks like -

    [​IMG]

    Anyone got any ideas please? :(
     
  3. lizzybeth111

    lizzybeth111 New Member

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    I have exactly same problem including the sd card. Will post u solution if i work itt out would u do the same? Ta
     
  4. WillyDiddly

    WillyDiddly New Member

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    I have a problem with not being able to open a file too. It's not the same as yours, but when I copied a file (1,1Gb) to my SD card, and wanted to watch it then, it won't open in my phone. There is that grey icon and I can't get it to play. The format is .mp4 .. other mp4 files work (smaller ones).. which leads me to a question, is there a size limit to a file that you can put on your SD card in order to be able to play it?
     
  5. lizzybeth111

    lizzybeth111 New Member

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    Just done it again without turning phone off. V annoying. Might try putting the 8gb back in to see if sd card quality prob.
     
  6. gazlyon

    gazlyon Active Member This Topic's Starter

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    I have resolved my issue. It appears that my MicroSDHC card was to fault. I had already tried formatting the card a couple of times, but that did not resolve the problem. I am now using a different card and have not had any issues.
     
  7. appstew

    appstew Member

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    Hi!

    Thanks for your post. I have had the same problem with my phone. I have tried using various sd cards (16gb bought, 2gb unused from old phone, 8gb that came with DesireHD) but no joy. I returned the phone to carrier but 2 weeks later I still have not had the phone returned - I only had the phone for 16 days.

    Can you confirm that the new card worked. I may leave my carrier but would like to get the phone somewhere else.

    Time has passed but I would love to hear your (or others') reply.

    Thanks in advance!!:)
     
  8. appstew

    appstew Member

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    Hi!
    Did you resolve your issue? If yes, was it the same as gazlyon's?
    Thanks in advance :)
     
  9. gazlyon

    gazlyon Active Member This Topic's Starter

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    Yes, the problem was with a faulty (possibly dodgy) ebay SD card. I sent the card back and I am now using an 8gb card and I have not had a problem with it since I starting using it.
     
    appstew likes this.
  10. appstew

    appstew Member

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    Many many thanks for your reply. I got my phone back from the carrier and it still has the same photo problem. I too bought my 16gb sd card from ebay - as I have for previous phones with no problem. You've helped me see it it may very well be the card and not the phone. Will try a new card before reading the riot act to T-Mobile.
    Truly appreciate your reply.
    Happy DesireHD-ing!!
     

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