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pictures not sending


  1. slballard

    slballard Active Member

    i am trying to send a picture to someone on my htc hero but it wont send

    it has that loading circle off to the side but it will just stay that way forever and never actually sends... what should i do to fix this?

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  2. Kelmar

    Kelmar Done by choice VIP Member

    WiFi off and mobile internet on?
  3. slballard

    slballard Active Member

    well i was at home so the wifi was on and the mobile internet was on but i had a wifi connection.
  4. JeffCO

    JeffCO Member

    Previously (in the old 1.5 days) you could not send MMS picture mail when WiFi was on - it is only sent via the mobile network and the phone could not figure out how to switch when it needed to. This was to have been fixed with the 2.1 update.
  5. slballard

    slballard Active Member

    how do i know if i have the update or not?
  6. bizarrogreg

    bizarrogreg Well-Known Member

    if you hit Menu~Settings and your menu has colored icons, you have 2.1
  7. Kelmar

    Kelmar Done by choice VIP Member

    If you haven't done it, you don't have it. Go to settings and check what firmware you are using.
  8. slballard

    slballard Active Member

    definitely dont.. how do i get this update?
  9. bizarrogreg

    bizarrogreg Well-Known Member

    if you want to get more specific, menu~settings~about phone~software info, and look at the firmware version. If you don't have 2.1 got to HTC's site or Sprint.com/downloads and download the update package.

    CAUTION: Doing the update wipes the phone back to factory settings. Make sure you know your gmail login settings to get you contacts back, or use a contact backup program. Lookout mobile security will backup your contacts
  10. bizarrogreg

    bizarrogreg Well-Known Member

  11. LastFrontierLabs

    LastFrontierLabs Well-Known Member

    There are several who aren't able to get the update yet. Alaska Communications Systems has told us maybe June. There are other smaller carriers who have not yet received the update.
  12. slballard

    slballard Active Member

    you're right, i still have 1.5. but when i checked for firmware update, it said there was no update available
  13. slballard

    slballard Active Member

    oh okay, i will check the website.. thank you
  14. slballard

    slballard Active Member

    is the contact backup on lookout mobile called "data backup"?
  15. bizarrogreg

    bizarrogreg Well-Known Member

    yes. It's in that category
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