Hi,
My daughter's Android ran out of battery and now we can't enter the phone.
This is what happens when you boot it:
1- It asks to draw a pattern to get in. That seems to go ok because she remembers that.
2- The phone goes in and you can move around the screens for about 10 seconds.
3- The phone locks itself and asks for the PIN code, saying that 2 attempts are remaining.
This is where we can't proceed. When have the pins, puks and everything. But The PIN doesn't seem to have a limit, we can enter as many characters as we want, there is never an OK button to use the PIN. It should be a 4 digit number but we cannot use it.
Any ideas what's going on?
Hint to get back into the device?
The phone is a HUAWEI Ascend Y330-U01
I can go into Google Device Manager and see the phone there. I guess I can install something remotely as well ad so on.
Thanks.
My daughter's Android ran out of battery and now we can't enter the phone.
This is what happens when you boot it:
1- It asks to draw a pattern to get in. That seems to go ok because she remembers that.
2- The phone goes in and you can move around the screens for about 10 seconds.
3- The phone locks itself and asks for the PIN code, saying that 2 attempts are remaining.
This is where we can't proceed. When have the pins, puks and everything. But The PIN doesn't seem to have a limit, we can enter as many characters as we want, there is never an OK button to use the PIN. It should be a 4 digit number but we cannot use it.
Any ideas what's going on?
Hint to get back into the device?
The phone is a HUAWEI Ascend Y330-U01
I can go into Google Device Manager and see the phone there. I guess I can install something remotely as well ad so on.
Thanks.