I am a middle-age guy who is one of the most non tech-savvy people you will ever meet. I have had my Samsung Charge - my first smartphone - for around a year now and I beat myself up DAILY for choosing it over the iPhone. The Verizon sales rep spent probably a total of an hour over three visits demo-ing both phones to me and what tipped the scales for me was the Charge's super-bright screen. I have grown to LOATHE this phone: *batteries overheat and phone locks-up *battery life stinks - I have three batteries and drain all three over the course of about 5-6 hours use even with one - or no - apps open *camera locks-up and I have to take battery out, reinsert it and power the phone back up to continue shooting *speaking of powering up - from the time I turn the phone on until all the media scanning stuff happens and it is ready to use, it is literally like 3-4 minutes. Is this NORMAL? *installed an app called Juice Defender to help with battery life - doesn't help *installed an app to keep my screen from going black (also selected 30 minutes under the settings - doesn't 'take') screen stills goes black during calls, checking VM etc * I set my brightness to MAX - the bright screen after all was what tipped the scales for me away from iPhone - but everytime I have to switch batteries or power the phone back up it defaults back to a very dim setting even though the auto box is un-checked I could go on & on & on..... I FINALLY said 'enough' yesterday and went back to my store and asked to have phone replaced under guarantee/warranty. They were nice about it and over-nighted one to me. Imagine my disappointment when it arrived today and I noticed it is not brand new, but apparently used or refurbished. Is THIS normal? So I'm sitting here trying to decide - should I transfer the sim card chip thingy over to the refurbished phone and go through the headaches of re-installing apps, configuring settings etc - or should I stay with existing phone and try some of the fixes I have been reading about on this forum over the last hour - rooting phone, installing something called a ROM like Eclipse 1.4 or 2.0? I have searched for 'how to' instructions to accomplish these tasks - which I know NOTHING about - but I seem to just keep going around in circles in several forums and can only find hard-core tech talk, which unfortunately, is a total foreign language to me. ANY help anyone can provide would be appreciated more than I can express. It's like I need a 'Smartphones For Dummies' book or something.