Support Please help!!

Discussion in 'Android Devices' started by welder, Aug 25, 2010.

  1. welder

    welder New Member
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    Aug 25, 2010
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    I have been having having a serious problem with my galaxy. Over the last few days I haven't been able to charge the phone unless it is turned off. I plug in the phone when it is on and it doesn't say that it is charging however if I turn the phone off and plug it in it charges.
    I have also tried plugging the phone into my computer and it shows it as being connected to my computer but again it isn't charging.
    I have tried restarting the phone a few times but I'm not getting anywhere with that.
    I really dont want to have to turn off my phone all night in order to charge it.......Can someone PLEASE help me!?!?!
     

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  2. DaSchmarotzer

    DaSchmarotzer Blame it on me
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    Mar 10, 2010
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    I've never heard of this issue, so you should tell us more details about your phone: the firmware version and such. ;)
     
  3. welder

    welder New Member
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    Aug 25, 2010
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    I really dont know much about phones, how would I find out that info?
     
  4. welder

    welder New Member
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    Aug 25, 2010
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    ok I found some info.....
    gt-I7500l
    firmware 1.5
    baseband version 17500bmik6
     
  5. DaSchmarotzer

    DaSchmarotzer Blame it on me
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    That's weird. It's the same firmware I had, and I never experienced this issue. Let's check if anyone else has an idea, because I don't.

    Do you remember doing anything special when the issue started? Installing something? What I usually suggest for weird problems is doing a factory reset (make sure to back up everything first, especially contacts), and if it's not fixed, well flashing another firmware might help (or installing a custom ROM).

    Good luck with your issue.
     

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