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please helpSupport


  1. aces691

    aces691 Member

    my phone crashed then after 2 days of being off it started working again and now i cant light up the screen while im in a call so i cant do anything.. can any1 help me?

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  2. scrannel

    scrannel Well-Known Member

    There is a proximity sensor on the screen so when you hold the phone close to your face (when talking) the screen becomes unavailable (dark and buttons don't work) so you won't push a button with your cheek. However, when you move away from your face, the screen should become active again. Are you using any kid of screen protector that might inhibit the sensor?
    aces691 likes this.
  3. aces691

    aces691 Member

    when i pull it away nothing happends.. and all i have on my screen is my screen protector " the kind that sticks to the screen"
  4. scrannel

    scrannel Well-Known Member

    Well, your screen "protector" may be causing this. You might search around to verify but that could be it.
    aces691 likes this.
  5. aces691

    aces691 Member

    ok thanks.. so if i just pull it off would that fix it if that is the problem?
  6. aces691

    aces691 Member

    thanks dude.. i pulled the screen protector off and wow it started working agian.. thanks so much!!
  7. scrannel

    scrannel Well-Known Member

    Cool! Did you catch the eclipse?
  8. aces691

    aces691 Member

    no i didnt..
  9. scrannel

    scrannel Well-Known Member

    It was awesome.
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