I posted this on the Verizon board, but I thought I would as well on the HTC Incredible board since it applies and people may want to know. So. Thought I would let everyone know that on July 1st Verizon changed it's policy for early upgrades and replacement phones. This entails that Verizon will not under any circumstances early upgrade unless it's one month from upgrade date, or under any circumstances exchange phones outside of 30 day policy as well as defect problems. Before they would offer you early upgrades whenever it seemed, or let you exchange if you had too many problems. I found this out because I have TWO defective phones currently from Verizon. One being a Droid Incredible, which I recieved June 1st and activated. Thus discovering during my first 30 days that all Incredibles have a 60 day worry free guarantee due to backorder. So they are sending me an X instead which I am very pleased about so I don't have to wait another month and a half for a replacement Incredible. Second being a Moto Droid, bought and activated at Christmas time 09. On the 4th phone in 2 weeks now... all defective. So, best friend works at corporate. I asked her advice if it is possible to get upgrade or a new phone due to all the issues. She states that, "Yeah policy just changed. July 1st. No trade out periods. Unless you happen to get outsource rep. No exceptions on Droids on corporate end. Against policy to send you a brand new phone or even a early upgrade." She continued to explain I am an EXCEPTION due to the Incredibles 60 day policy. So you can still get refurbs... That's about it though.