Portal issues and problems since I got it - ideas?Support


  1. gavalexander

    gavalexander New Member

    Hi all. Apologies if this sort of thing isn't welcome here, or it's been covered before, but I can't find a thread relevant to my problems.

    I've had a Samsung Galaxy Portal since June last year, and it's been a complete pain in the arse ever since. I'll try and list the issues and see if it rings a bell with anyone or have solutions.

    Before I list, looking around the forum it seems that I need to "root" my handset. This is new to me and might take me a while to figure out. It also seems I should switch from Pantheon. Anyway, to business:

    1 - It likes to run applications of its own accord: At seemingly random times, when I unlock the phone I'm presented with an application starting up/running that I did not open. I've just noticed that this is always an application that is short cut from the main home-screen. So I hold down unlock/swipe across the screen and am presented with "contacts" or "walkman" or the camera. I have no idea how or why this happens. Sometimes it doesn't happen for a while, at other times it'll happen every time I unlock the phone over the course of an hour.
    2 - Similarly to the random applications, the phone also runs other applications in the back ground without me asking it to. Using a TaskManager I can see that, without turning the phone off and then on, or running anything, suddenly I'll have Skype, Twitter etc running in the bg for no apparent reason. This contributes to...
    3 - Slow: The phone sometimes take an *age* to do anything. Oh man is it slow. So much so that sometimes I think "I can't have selected X properly" and so do so again only to then have the phone do something twice or not what I wanted it to. Sometimes I can wait for 10/15 seconds for even something like messages to open, or a phonecall to even begin processing. Likely to be RAM, but again I'm not running much on this thing and you'd think that normal basic functions should be catered for.
    4 - Keypad mishits: I'm not a chubby person, and as such you'd think I'd be able to hit the right keys pretty easily. I think in the entire time I've had the phone, I've typed only about 1 in 100 messages first go and not had to correct. No matter what I do, no matter how many messages I send, I always make typos. It might just be me, but DAMN is it annoying. Every single bloody message has to be corrected. Is it just me? (when I used my gfs iPhone4 for the first time I nearly cried it was so easy to type :( )
    5 - Loses reception: This is relatively new in the last couple of weeks. Out of nowhere and in a full signal area, the phone will suddenly decide I have no reception. The indicator shows an "x". Rebooting the phone clears this up.

    I'll leave out issues like short battery etc, as that can be rectified by better hardware.

    Does anyone have any ideas? Before anyone suggests it - this was happening as soon as I bought the phone. As I say I do need to update the firmware, I think, but I very much doubt that will correct many problems. Who knows?

    Thanks for your time.

    TL; DR - Samsung Galaxy Portal appears to have been designed by Loki and is driving me nuts. Any suggestions welcome.

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  2. XplosiV

    XplosiV Master X is Watching You VIP Member

    Firstly, can you tell us the version of android thats running, goto settings, about phone and scroll to the bottom to get your baseband version, is it 1.5 or 2.1 ect.

    You shouldn't "have" to root your phone, but it might be benifitial to do an update.

    I'll try to help you as much as I can, as I'm sure will others. Its not all as hard as you think. :)
  3. gavalexander

    gavalexander New Member

    Hi, thanks for the help. Sorry I thought I'd mentioned it, but obviously not as I've just surprised myself by find out I have this:

    Firmware Version:
    2.1-update 1

    Also, if it helps:

    Baseband version:
    i570EXXJC1

    Kernel version:
    2.6.29
    root@SE-S611 #2

    Build number
    ECLAIR.XXJCD

    (lots to learn - have no idea what that stuff means...)
  4. XplosiV

    XplosiV Master X is Watching You VIP Member

    OK cool. I cant see how old the firmware is, but im sure JH6 is more up to date.

    What you can do, is try to connect your phone to your pc, install kies or keis watever samsung call it. and try to see if there is an update available through that. However I dont think there will be, as many i5700's shipped with android 1.5 (cupcake) and I fear this route was only sorted by samsung after many complaints with that aim of getting the phones firmware upto 'any old 2.1 firmware' which would have been up-to-date at the time.

    I also fear the easyer solution, is in fact the more complex, but if you can follow precise steps, its really not that hard at all. This would mean downloading various things like the odin multi-downloader (lets you copy new firmware to your phone from pc) alone with the right files to get the job done. It is a back handed way of doing it, but the firmware you would be using is still official, and once its on, no one would know if you did it the samsung way or otherwise so it wont void your warranty, not that you have long left on that anyway.

    My personal outlook was, warranties expired, time to play :D so i have, and so far ive ended up with samdroid and rooted.

    You might want to look into backing up as much info as possible. You can get info here (from just before I started doing my own phone)

    http://androidforums.com/samsung-galaxy-portal/98085-backup-my-portal.html
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