Hey everyone I just wanted to let you all know of a good experience I had with Ballistic. The power button on my Ballistic HC case started to come apart so I emailed their customer service about it along with some pictures of the separation and within a few days I got a reply back and all they wanted was me to confirm my shipping address so that they could send me a new back part for my case. I'm aware that they have a year warranty I just wanted to say how it was no questions asked and they are happy to work with you if anything should happen to your case. I attached a few pics to show what happened.