Possible design flaw - HTC desireSupport


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  1. spidermagicat

    spidermagicat Member This Topic's Starter

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    Hi, I'm asking if anyone else has had the same problem as me. After about a week of having my phone I found the charging socket would only work intermittently. I had to push the cable towards the front to get it to work.

    I duly called orange customer services and they arranged a courier to switch it for a brand new one, top job there, I'm not sure how long that warrenty lasts though.

    Now the new one, arrived precisely 5 hours and 31 minute ago, I placed it on charge very carefully and waited for the light to go green. I unplgged it and messed around with setting apps and home screen and the like to get it how I want it and plugged it into my laptop to transfer some ringtones accross...

    Exactly the same problem!!!

    I'm hoping this is a faulty batch or something but the first was brown and the second was black

    Hence the question, anyone else had any problems??
    :confused:
     

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  2. Celox

    Celox Well-Known Member

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    Have you checked if the problem isn't caused by your miniusb cable?
     
  3. spidermagicat

    spidermagicat Member This Topic's Starter

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    Hi, nice quick response I like it :). I thought of that and presumably so did orange because I had to return everything that came with the phone including the charger and cable. Everything was replaced with brand new items. I have ordered a new cable in hope more than expectation hoping that the htc cables are weak and not the phone itself.
     
  4. AnthonyS

    AnthonyS Active Member

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    I've has 2 Desires via Orange and have had no problems with the connector - It is possible it is a batch but could it be a heavy hand? Can you test another cable to see if it makes any difference?
     
  5. spidermagicat

    spidermagicat Member This Topic's Starter

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    I can't test a different cable now but I will when one arrives. I can't believe its a very heavy hand as my mp3 players lasted nearly 6 years now. Previous phones gave literally never broken for me either.
     
  6. JayCee

    JayCee Well-Known Member

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    You haven't explained it very well.
    "Exactly the same problem"...on what?...plugged in to the mains charger or USB port on the PC?
    I find it very difficult to believe you have the same fault on a replacement Desire and suggest something else is causing your perceived problem and is common to both phones.
    There is no design flaw.
     
  7. spidermagicat

    spidermagicat Member This Topic's Starter

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    Exactly the same problem means precisely that, the phone won't charge from the laptop or mains charger after previously working as normal. The phone will charge if the cable is at the right angle.
     
  8. matttye

    matttye Well-Known Member

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    Odd.. Have you tried it in different mains to make sure it's not just one of your sockets that is faulty?

    And not all USB ports are capable of charging..
     
  9. spidermagicat

    spidermagicat Member This Topic's Starter

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    I've discovered something very interesting. Looking very closely at the cabe I noticed that one of the outer pins was pushed down slightly. I got a needle and flicked it up and voila it works like new for a few connections. Then I simply bit the cable pushing the top and slightly together and the effect seems perminant. Basically I can say it's the cables I've been supplied with and not the phone. I hope this is useful if anyone comes across the same problem :-D
     
  10. speedycolzalez

    speedycolzalez Well-Known Member

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    Interesting indeed. I think something similar may be causing the problems I reported in this thread except its the middle pin (data +) and it looks defective. Still, it'll be OK for charging :p
     
  11. Celox

    Celox Well-Known Member

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    Glad it worked out mate!
     
  12. OwenJames

    OwenJames Member

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    Hi.

    I am having EXACTLY the same problem.

    My phone didn't turn on one day, after charging over night, so I assumed the phone was broken. The cable would not charge the phone via USB or Mains Power.

    I took the phone back to the shop and they replaced it. The cable is still the original one.

    After reading this I am now convinced that the cable is to blame. I have never had any problems with USB cables before like this, but this is the first time I have used this particular style of USB cable.

    I will get a new cable and report back with my findings.

    Glad I found this forum!
     
  13. processchip

    processchip Member

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    Hi All

    My first post so be gentle with me please

    My original charger is fine but I have just purchased a cheap cable from ebay and that does not seem to charge the phone at all, I had it plugged into several different USB ports on my PC at work, the battery icon was moving and under battery in the settings menu it indicated that it was charging by USB. ( I havent tried to transfer data yet)

    Is it possible for this to happen if the cable is faulty, other cables appear to work fine.

    I'm a bit confused.
    Thanks for any help
     
  14. LECTER

    LECTER Well-Known Member

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    Some cables charge less than original ones and charging via usb is slow!!
     
    processchip likes this.
  15. OwenJames

    OwenJames Member

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    Yes, I am rapidly learning the idiosyncrasies of my new phone, and I agree, USB charging seems immensely slow.

    I am taking delivery of a couple of different AC chargers tomorrow, so I will let you know how it goes.

    I wonder if HTC realise that the cables they provide the users are complete trash?
     
  16. OwenJames

    OwenJames Member

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    OK, an update for you all.

    I bought a new Micro USB cable (which was not very easy to find!).

    Plugged it in, and now the phone is charging fine from AC.

    The problem was definitely the cable, which is annoying and kind of unacceptable if this problem is happening to many people. For a lot of people, a phone is a lifeline, and for the only way to charge the thing to be of substandard quality is very bad indeed.

    So, anyone with an HTC Desire; GET A COUPLE OF SPARE USB CABLES!!
     
  17. ThEGr33k

    ThEGr33k Well-Known Member

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    Just read above.

    Cool that its sorted. Bloody cables!
     
  18. GrantusMaximus

    GrantusMaximus New Member

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    It's not just you! My phone has had the same problem since shortly after I bought it I've learned to live with it. Always resting the cable on something so it's angles towards the screen.

    I too found that an aftermarket cable helps, although I do believe the problem is phone related.

    Although my aftermarket cable fits in the phone much tighter than the original, there are times the charging light turns off and I need to move the cable toward the screen anyway.

    I've been considering getting it fixed by HTC though. Has anyway else done this? My reservation is I'd need to post my phone to another city. In Australia there appears to be only one authorized repairer!
     

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