Prevail to galaxy $General


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  1. KickItBack

    KickItBack Active Member This Topic's Starter

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    To those of you who went from a prevail when it was $50 originally a month and got enrolled into shrinkage, and updated to the transform ultra lately, did you go through that $5 update BS? Apparently you stay grandfathered in if you go from prevail to prevail....but if you upgrade you bounce back up $5. So sad since I was two payments away from being $40. Or did I just get jacked by a well english speaking BM rep?
     

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  2. smith058

    smith058 Well-Known Member

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    That's what they're trying to say. You can call back a few times in talk to different reps, maybe you can get it to stay the same as were you were that's what I did
     
  3. AS23

    AS23 Member

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    I actually had the BM rep try to push the activation on my Ultra through at the old plan and rate but the phone wouldn't activate, apparently the new DEC# wouldn't take according to the rep, the only way the new DEC# would be accepted was if I was bumped to the new plan which is $5 more a month. So you didn't get jacked, think the only way to stay on the cheaper plan is to stick with the Prevail or a non-android phone (and Prevail only if you had one prior to the rate increase being implemented for Android phones).
     
  4. KickItBack

    KickItBack Active Member This Topic's Starter

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    I'll give it a try tomorrow when im not in such a happy mood about how sexy the transform is. That way I can sound pissed.
    I can't go back to the prevail, it sucked so bad. Transformed took me away from sticks and stones...and to think it's only a lower end android.
     
  5. KydDynoMyte

    KydDynoMyte Active Member

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    I guess the following was not accurate:

    Current Boost customers, don't fret.

    "For our current Monthly Unlimited customers, we hear you! Existing $50 Monthly Unlimited customers with Android devices as of Oct. 6 can keep their current price plan as long as they don’t let their account expire," the carrier said in the Sept. 15 statement introducing the Transform Ultra.

    Upgrade a device to a CDMA Android-powered device on or after Oct. 6, however, and the $5 monthly charge is all yours. Regarding the shrinkage issue, however, Boost has you covered — accrued Shrinkage savings won't be lost with the upgrade.
     
  6. Caramel Apple

    Caramel Apple New Member

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    I just upgraded today and kept my current plan. The system did make an error though and changed my fee to the $55 a month plan but I called my rep back and he fixed it and told me my plan won't change.
     
  7. j61101

    j61101 Well-Known Member

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    How? I was instructed that it didnt matter that i had been with boost for forever and that i had a prevail before the deadline. "the system" would automatically change it and there was nothing that they could do.
     
  8. smith058

    smith058 Well-Known Member

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    keep calling... youll get a difrent rep every time... some one will hook you up... might take like 10 calls!
     
  9. Caramel Apple

    Caramel Apple New Member

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    That's lie they can. You guys just have to be very vocal. Today I went back to check my account and see that the system messed up my plan again so I called back. The lady rep I had tried to give me that our plans have changed excuse but I didn't buy it and told her I had documents stating that my plan doesn't change and the word of another rep and they went and reversed it back to my $50 dollar plan which is now $45. They will try to throw all the excuses in the book at you but be persistent and somebody will bend.
     
  10. Puppet MasteR

    Puppet MasteR Member

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    ^This is how I had to do it. I just kept being persistent with them. It probably helped that I have been a long time loyal customer though.
     

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