Support Problem syncing moment with exchange

Discussion in 'Android Devices' started by trwiega, Mar 26, 2010.

  1. trwiega

    trwiega New Member
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    Mar 26, 2010
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    I am a newb so i could use some help. I have the Samsung Moment (Android 1.5) and it will not sync automatically with my work's Exchange Server (2003). I can force it to sync manually but when I go into the Activesync App all of the buttons are "off." I can manually turn them back on but after a few minutes they revert back to the "off" setting.

    I have several coworkers with the Motorola Droid and they have not had problems syncing with our server. I have taken it to the Sprint store and they say that it might be a setting that is wrong on the server. I asked our IT guy and he couldn't figure it out either. I wouldn't think it is a setting on the server because everyone else with Android phones is doing fine.

    Finally, I downloaded "Touchdown" and it tries to sync automatically with exchange but i get the following message "Internal Server Error: Please contact your administrator" Likewise with touchdown I can manually force it to sync but it cannot do it automatically.

    Any help would be appreciated.
     

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  2. mcapozzi

    mcapozzi Well-Known Member
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    Mar 17, 2010
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    Computer SuperGenius aka Systems Administrator
    Liverpool, NY
    MoxierMail works great for me, on the Moment the app is labeled "Work E-Mail".

    I heard the default mail app won't connect to Exchange.

    Even allows me to connect without pushing the stupid mobile device security configuration on me.

    -Mike
     
  3. chibucks

    chibucks Well-Known Member
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    Nov 3, 2009
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    +1 - we have an exchange server and setting up with moxier was pretty easy - plus, it allows you to push during work hours and then poll every x hours during non-work hours. i currently have it set to manually sync since there isn't anything that's that urgent right now at work. ;) hehe...

    edit to add: the push actually got to my phone faster than it got to my cpu at work...
     
  4. TheSultan

    TheSultan Well-Known Member
    183

    Mar 6, 2010
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    Operations Manager
    Rochester, NY
    Just checked out Moxier...it's $25??

    I'm looking to set up and Exchange email for work on my 2.1 Eris, and I can't seem to make it work on the stock mail app either.
     
  5. satinkzo

    satinkzo Well-Known Member
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    Oct 26, 2009
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    Moxier is included with the moment, so it's a very viable option for Moment owners.
     
  6. wodin

    wodin Well-Known Member
    38

    Oct 26, 2009
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    IT Project Manager
    Sandwich Isles
    Quite right! And even if it's not included with 2.1, it would be well worth the twenty five bucks for me.
     

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