Problem Syncing with OutlookGeneral


Last Updated:

  1. insidenyc

    insidenyc Active Member This Topic's Starter

    Joined:
    Apr 23, 2010
    Messages:
    29
    Likes Received:
    0
    I am having a NEW problem syncing with MSOutlook. I have had the Eris for 7 or 8 months and have always been able to sync. I now get a sync "fail message."

    I tried re-downloading the tool to my PC from the HTC website and that still did not work.

    I assume that I can do a factory reset, but that is not my desire.

    Anybody else having problem or have solutions?
     

    Advertisement
  2. xene97

    xene97 Well-Known Member

    Joined:
    Nov 26, 2009
    Messages:
    45
    Likes Received:
    7
    I've had that happen a couple of times. Usually a reboot of the phone & PC fixes things. If not, try deleting the sync relationship between the phone & PC by:
    • Go to Settings, Applications, Manage Applications
    • Delete the data in Calendar Storage and Contact Storage
    • Delete the data in PC Sync
    • Reboot the phone
    • Open HTC Sync on the PC and go to Tools, Phone Monitor Options, and delete your phone.
    • When you switch to HTC Sync on your phone you'll be prompted on your PC to add your phone
    Hopefully this will work for you
     
  3. insidenyc

    insidenyc Active Member This Topic's Starter

    Joined:
    Apr 23, 2010
    Messages:
    29
    Likes Received:
    0
    Thanks XENE.

    I think your suggestion solved part of the problem. For some reason my connection is timing out. 560 of 1932 contacts synced and it did not get to calendar.

    I will keep playing with it.
     
  4. xene97

    xene97 Well-Known Member

    Joined:
    Nov 26, 2009
    Messages:
    45
    Likes Received:
    7
    Well right after I typed up the instructions I decided to sync my phone. I also received a "fail" but I think it was because of a bad USB cable. I had been using the same cable for about a month and noticed that I had more and more problems with the phone suddenly unmounting itself. Switched over to my stock one and I'm amazed at how much faster and more stable everything is.
     
  5. insidenyc

    insidenyc Active Member This Topic's Starter

    Joined:
    Apr 23, 2010
    Messages:
    29
    Likes Received:
    0
    I have tried everything. It does about a 1/4 of the contacts and then says, "Connection to Mobile Phone Timed Out."

    This is driving me nuts.
     
  6. xene97

    xene97 Well-Known Member

    Joined:
    Nov 26, 2009
    Messages:
    45
    Likes Received:
    7
    I would try using a different USB port (one not attached to a hub) and a different cable.
     
  7. insidenyc

    insidenyc Active Member This Topic's Starter

    Joined:
    Apr 23, 2010
    Messages:
    29
    Likes Received:
    0
    Tried. No luck. Think a factory reset would work?
     
  8. xene97

    xene97 Well-Known Member

    Joined:
    Nov 26, 2009
    Messages:
    45
    Likes Received:
    7
    Couldn't hurt. Only problem is that if you have Contacts & Calendar items on your phone you won't be able to save them. If it is only Contacts that have modifications you can go the menu & export them to the SD card.
     
  9. insidenyc

    insidenyc Active Member This Topic's Starter

    Joined:
    Apr 23, 2010
    Messages:
    29
    Likes Received:
    0
    Contact and Calendar are on My PC. So, I would be OK, presumably. I have posed the question on the HTC board.
     
  10. BumAround

    BumAround Member

    Joined:
    Sep 12, 2010
    Messages:
    5
    Likes Received:
    0
    Sorry for being off topic, guys.

    Any other app that sync contacts and calender in the outlook 2007 other than HTC Sync? I mean off-line PC sync that only requires a usb cable, and it must be a free app. Just curious...
     
  11. xene97

    xene97 Well-Known Member

    Joined:
    Nov 26, 2009
    Messages:
    45
    Likes Received:
    7
    Not that I've found. Let us know if you find one.
     
  12. ronopolis

    ronopolis Member

    Joined:
    Nov 27, 2009
    Messages:
    22
    Likes Received:
    0
    I can confirm the cable CAN make a difference. My wife had all kinds off issues, then we tried a new cable and now it always works.
     

Share This Page

Loading...