Problem with contacts & facebookSupport


Last Updated:

  1. DesireMe

    DesireMe Well-Known Member This Topic's Starter

    Joined:
    May 20, 2010
    Messages:
    777
    Likes Received:
    78
    OK, so i've had my phone since release date and i'm still messing with it and getting to grips.

    I have one problem i can't seem to figure out. I've got a contact in my phone, with a picture. When i receive a message/call from her, it comes up with her Facebook picture, not the one on the phone. The contact is not linked to facebook and i've un-sync'd facebook.

    I'd live with it if it was just the picture change, but i also get problems returning messages. It is not picking up the correct number. I have her number as 07....... In facebook it's +44. It is using the facebook one and not picking up the "+", so is an incorrect number.

    It's frustrating the hell outta me, especially as it's the person i text most. :mad:
     

    Advertisement
  2. fletchem

    fletchem Well-Known Member

    Joined:
    May 13, 2010
    Messages:
    81
    Likes Received:
    12
    I get the same issue with Pics. I have a good image of someone on my Google contacts, but I am stuck with whatever Facebook pic they have - often not their face. I have not broken any contact/FB links, which by the sounds of things does not sort the problem, so I guess I am lumbered with it. It would be nice to have a few contact default-settings capabilities.
     
  3. JasonC

    JasonC Well-Known Member

    Joined:
    Apr 7, 2010
    Messages:
    317
    Likes Received:
    38
    You can change the pic to the Google one, someone else posted about it.
    Go to the contact in People, click on Link at the top right, then click on the picture on the left and a drop down will appear for you to select another picture.
     
  4. DesireMe

    DesireMe Well-Known Member This Topic's Starter

    Joined:
    May 20, 2010
    Messages:
    777
    Likes Received:
    78
    I've done this and selected the photo from the SD card. Saved. All fine. Then when they text, their facebook image comes through. This happens whether they're linked or not.
     
  5. JasonC

    JasonC Well-Known Member

    Joined:
    Apr 7, 2010
    Messages:
    317
    Likes Received:
    38
    Oh and there is a fix for the facebook number also, can't remember off the top of my head now and my phone is not with me, but there is a another thread on how to change this.
     
  6. JasonC

    JasonC Well-Known Member

    Joined:
    Apr 7, 2010
    Messages:
    317
    Likes Received:
    38
    Hmmm, I don't get this problem, although I'm using a Google photo rather than from SD card.
     
  7. DesireMe

    DesireMe Well-Known Member This Topic's Starter

    Joined:
    May 20, 2010
    Messages:
    777
    Likes Received:
    78
    Nobody else had this problem?

    If not, how do i remove the facebook contacts altogether, i don't really want them in the phone when i do a search.
     
  8. andy2141

    andy2141 Member

    Joined:
    May 17, 2010
    Messages:
    19
    Likes Received:
    0
    Yes, I have the same or similar problem. Just with one contact.

    No matter what I do it a defaults to the Facebook profile picture. What's strange is that I know they have changed their Facebook profile pic, but I still get the old one. I've tried un-linking/re-linking but no joy. I'm sure a hard reset would sort it, but that seems a bit drastic!
     
  9. DesireMe

    DesireMe Well-Known Member This Topic's Starter

    Joined:
    May 20, 2010
    Messages:
    777
    Likes Received:
    78
    I'd just like to remove the facebook contacts from the phone altogether, don't know how to do that though.
     
  10. slatyford

    slatyford Well-Known Member

    Joined:
    Jan 13, 2010
    Messages:
    231
    Likes Received:
    34
    I have the same problem with the phone number part of the problem wich is annoying anyone sorted out how to put it right yet
     
  11. JasonC

    JasonC Well-Known Member

    Joined:
    Apr 7, 2010
    Messages:
    317
    Likes Received:
    38
    To fix the facebook number issue, I'm sure this is how you do it:

    1. Edit the contact who's facebook number is being used.

    2. Change the mobile number type to Fax or something other than mobile, save the changes.

    3. Press and hold on the Fax number (or whatever you chose) a menu will pop up, so select "Set as primary"

    4. Now edit the contact again and change the Fax type back to mobile, then press save.
     
    rscreen likes this.
  12. slatyford

    slatyford Well-Known Member

    Joined:
    Jan 13, 2010
    Messages:
    231
    Likes Received:
    34
    Great worked a treat :)
     
  13. JasonC

    JasonC Well-Known Member

    Joined:
    Apr 7, 2010
    Messages:
    317
    Likes Received:
    38
    Cool :)
     
  14. DesireMe

    DesireMe Well-Known Member This Topic's Starter

    Joined:
    May 20, 2010
    Messages:
    777
    Likes Received:
    78
    I deleted the person from my facebook account on the PC. Sync'd the facebook on my phone. Received text and call and their phone pic came up. Then re-added them on facebook and with a text and call it still came up with the phone pic.

    So all is good for now. If i get the facebook pic coming through again (which will probably lead to the problem with the "+" and not being able to send texts) then i'll try the above fix.
     
  15. DesireMe

    DesireMe Well-Known Member This Topic's Starter

    Joined:
    May 20, 2010
    Messages:
    777
    Likes Received:
    78
    It was only a couple of hours later that the persons picture when calling/texting reverted back to the Facebook one.

    It seems that if you have a person in your contacts page and is not linked to facebook, it still comes up with their profile picture over the phone you have in your phone book. I would've liked the pictures i have stored for friends to come up over the facebook one.

    I've not had the "+" error since though. Will see if it comes up again.
     

Share This Page

Loading...