Problem with custom contact ringtonesSupport


  1. socrates0

    socrates0 Well-Known Member

    I feel the same. Yesterday I reassigned the same ringtone to this person & a bit later he called, in fact there were two calls from the same person & I was happy to see it rang correctly BOTH times but today the same old trouble back to default ringtone. Now I have changed the default ringtone (as it came from the factory- ring ring) to another given by Samsung & should be in the phone memory (called 'Pure Tone'), now I am waiting & watching :)
  2. socrates0

    socrates0 Well-Known Member

    Previously 'Classic Bell' was the default ringtone (factory set) now as I have mentioned in post #26 i have now changed the default to 'Pure Tone' & everything seems to be holding out as of now after quite a bit of testing. Lets hope till infinity :D
  3. Drizztbob

    Drizztbob New Member

    I am having this same issue on my Galaxy S II. VERY annoying to change the ringtones every week or so. It seems to happen when the phone needs to re-download the information off of my SIM card.

    Any new update on a fix?
  4. socrates0

    socrates0 Well-Known Member

    Nope :( not yet
  5. socrates0

    socrates0 Well-Known Member

    Problem is back again but in a mutated form :( Ringtones assigned to Groups stopped working from yesterday & only the Default ringtone was ringing. Now removed some groups & individually assigned them a ringtone.
  6. Ruth5662

    Ruth5662 Well-Known Member

    I bet that will work for a few days or so - then back to 'normal'!

    I've tried EVERYTHING I can think of, EVERYTHING anyone on this or other forums have suggested - each new change works for a few days, then it's as though the phone 'forgets' the settings again!

    I really am out of ideas now, and looks like everyone else is. (Apart from Samsung and Android, who never actually came up with any in the first place!)

    I am just hanging on now until I can get a different phone. This should NOT be a problem that can't be fixed. It's a schoolboy error.

    Shame on Android and Samsung for not being able to fix it (or not being interested enough to try).
  7. socrates0

    socrates0 Well-Known Member

    Agree 100% :)
  8. Ruth5662

    Ruth5662 Well-Known Member

    Right - here's the question:

    Does anyone have any idea if rooting my phone might solve this ringtone problem?

    Rooting doesn't necessarily appeal to me, but I am desperate to get this custom ringtone issue sorted, and if rooting would do it, I'm prepared to go down that route (pardon the pun) now - I'm desperate.

    I'm aware that rooting has it's risks and that it will void my warranty, but what use is a warranty for this problem, when the manufacturers can't fix it?!

    Any ideas? Does anyone know if rooting would definitely enable me to fix the custom ringtone problem, or even if it would be worth a try?

    Thanks for any advice.
  9. socrates0

    socrates0 Well-Known Member

    That looks v tempting, was contemplating that too. Maybe after rooting & getting rid of all the junk s/w Samsung installs are removed, it might set things right. But that is all theory as I have not done it yet. :)
  10. Ruth5662

    Ruth5662 Well-Known Member

    Yes, that's what I'm thinking...

    It would be worth doing if it would solve the custom ringtone problem. Just need someone who knows about rooting to advise if it's got a good chance of working or not.

    Anybody....?
  11. socrates0

    socrates0 Well-Known Member

    Rooting has been explained in this section, There is a sticky & I had seen a thread where a member had put links for the s/w necessary but whether it will sort out our problem is the million dollar question as very few seem affected by this problem.
  12. Ruth5662

    Ruth5662 Well-Known Member

    Well I posted a seperate thread in Android Lounge about rooting with a view to perhaps solving this problem. Here is the link:

    http://androidforums.com/android-lo...-answer-custom-contact-ringtones-problem.html

    The reply suggested it wouldn't perhaps solve the issue, but questioned whether the problem might be my SD card, in particular the class (therefore speed) of it.

    I 'think' the idea was that a higher class of SD card was needed to ensure faster access and transfer of the ringtone so as the phone can access it quickly on demand (i.e. when a caller with a custom ringtone assigned calls the phone).

    If I have understood it correctly, that would seem to make sense to me - not that I'm well clued up about these things, of course!

    I have an old SD card taken from an old Samsung phone of mine (clearly from before they even began classifying them!) - just a Samsung brand 2GB unclassed one, so I'm wondering if the poster - lunatic59 - may be on to something.

    So out of interest, what 'class' of SD card are you using socrates0? Do you agree this might be the problem - before I rush out to buy a replacement SD card! As obviously, if you are using a faster class of SD card and have this problem anyway, it might not be the answer after all.
  13. socrates0

    socrates0 Well-Known Member

    Hmm sounds logical about the sd card. Before dumping the card take a backup of all folders on the card & then format it in the phone itself then copy the folders back & see if it helps, if not using a higher class card could be the next step. I use the card which came with the box (2GB) its a 'class 4' card but i did not format it when I bought it.

    Class Rating 2. Transfer speed is a minimum of 2MB/sec.
    Class Rating 4. Transfer speed is a minimum of 4MB/sec.
    Class Rating 6. Transfer speed is a minimum of 6MB/sec.
    Class Rating 10. Transfer speed is a minimum of 10MB/sec.

    http://androidforums.com/sony-ericsson-xperia-neo-v/493224-class-sd-card-supported.html#post3919503 post # 3

    BTW I am on ver 2.3.4 & I use the default s/w in the phone to assign the ringtones, never used an app for doing that.
  14. Drizztbob

    Drizztbob New Member

    I have an 8 gig card I bought separately from best buy and I have this problem...
  15. socrates0

    socrates0 Well-Known Member

    Hmm. But have you formatted it after inserting it into your phone, if not then do that as mentioned above. If the problem still persists then at least you can be assured that it was not the size or class of the card that is causing the problem.

    In my case I have now formatted the card in the phone & assigned custom ringtones to individual contacts only & not to groups as I had done before. And it seems to be holding up as of now :D
  16. socrates0

    socrates0 Well-Known Member

    Since we are on the topic of memory cards, I came across this article on an Indian site. Of course this based on the Indian markets but I am sure this rubbish is being sold world wide. Anyway its good to know how not get duped :D
    Fake memory cards out there ? Don't be fooled
  17. Ruth5662

    Ruth5662 Well-Known Member

    I am going to format my sd card tomorrow, as you suggested. I'll let you know how I get on. Fingers crossed!
  18. socrates0

    socrates0 Well-Known Member


    Is it a new card or the old one. If its the old one don't forget to copy out the data from it before formatting. And lets hope for the best. :)
    Ruth5662 likes this.
  19. Ruth5662

    Ruth5662 Well-Known Member

    Formatting the SD card didn't work for me. Not sure anything ever will!
  20. socrates0

    socrates0 Well-Known Member

    Hmm maybe a change of sd card of a higher speed is the next option but I am not sure it would solve the problem. Anyway the card will not go waste as it can be used elsewhere.
  21. illu

    illu New Member

    Hi all.
    I have the same problem on a galaxy ace that i bought two weeks ago in Greece.
    The android version is 2.3.3 /gingerbread.bukpe
    I have read all the posts Ruth5662 posted here and in other forums and all the answers as well.
    Nothing worked for me....
  22. Ruth5662

    Ruth5662 Well-Known Member

    Hi illu - nothing at all is working for me either, and neither Samsung nor Android seem interested. It's probably classed as a minor problem to them, but to me it makes or breaks a phone (especially as this is a function that is clearly stated as being available on this phone!)

    I have spent nearly 6 months now trying to get a solution to this, with no luck whatsoever. I'm now unfortunately thinking: as much as I otherwise love this phone, it's finally time to give up, stop trying to fight a losing battle, and get a more reliable phone. :(
  23. socrates0

    socrates0 Well-Known Member

    Could you ask for a new phone if its still in warranty? In India we buy our phones separately & it usually does not come with the data plan. So we have to go to the manufacturer for warranty. I believe its different in your area.
  24. Ruth5662

    Ruth5662 Well-Known Member

    Yes, often in the UK you get the phone free on contract (so you pay for your data plan and are tied in - for, say 12 or 18 months - to the network company who supplies your phone)

    However, it is possible to have a SIM only contract (as I do), or 'pay as you go', in which case you would buy your phone seperately.

    So, like you, I would also have to go to the manufacturer for warranty. Samsung have told me that they will not just replace my phone - they want me to return it to them for a month, but they cannot guarantee the ringtone issue can be sorted, as they don't have any idea why it is happening.

    They actually asked me why custom contact ringtones was a big issue for me!

    I give up!
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