Problem with text message stringsGeneral


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  1. franknbeanz

    franknbeanz Member This Topic's Starter

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    OKay. So I haven't seen anything quite like this and am unable to identify this issue on the open forums here so thought I would reach out. I do apologize if I missed it somewhere so if its out there please feel to direct me there.

    Picked up the HTC Eris about 2 weeks ago. I've started noticing a very strange issue as of last week. Using the stock messaging app I keep all my text strings with my various contacts. So let's say I have 7 different text strings in there now all from 7 different people. Now, for whatever reason, If I receive a new text message from a new person it will throw that new person's text into an existing text string of one of the other contacts rather than creating its own separate text string. Make sense? Just mixes it in there. So for instance, If I have a previous string from me to my wife it will throw a new text from my mom into my wife's existing text string. If I attempt to reply to that text sent from my mom that went into my wife's text string then my wife will receive the message. And its totally random. I've noticed this with 3 different contacts. So its just not one specific contact. And its literally like 6 or 7 people. Its not like I have a huge backup of text messages.

    Now as I've mentioned its only about 2.5 weeks old. I don't throw alot of apps on there (I think I have 6) and I've rebooted this thing twice. I've taken it to Verizon and the guy there didn't know what to make of it. Said I might have a defective phone or possibly try a factory reset. He also mentioned waiting for the update and if its not corrected by then I can get an Eris replacement. Anyway, I wasn't ready to switch it out yet cause I love this phone and am hoping someone out there has maybe seen this issue and maybe can tell me what the heck is going on. Thanks in reading this and I look forward to any possible suggestions.
     

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  2. SirSlayer

    SirSlayer Well-Known Member

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    Well! At least he mentioned an update coming. That's some positive news :D. As far as the text messaging threads that is a new one on me. I have not seen this issue. I text quit a bit and have not seen this. I am curious, Has it been this way from the beginning? Or did it start happening after you installed an application? If its been this way sense you got it then it sounds like a defect. If it started after putting an app on then I would be suspect of the application you put on and would maybe try uninstalling some and testing it.
     
  3. pkopalek

    pkopalek Well-Known Member

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    Turn off syncing of your contacts in Home > Settings > Data synchronization > Contacts (uncheck the box for the moment), and delete ALL of the contacts in question.

    After deleting them, delete your message threads, and see if their messages (when they text you or you text them) go into their own threads.

    I've heard of this before. Syncing with Google sometimes jacks up your contact list. Sometimes numbers go over other contacts. EG your wife's number goes under your sister's contact, AND her contact. So when you reply, the phoen might pick the other one....

    I haven't had this happen to me, but others have seen this.
     
  4. franknbeanz

    franknbeanz Member This Topic's Starter

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    Thanks for the quick replies. To answer some of the additional questions this probably started about a week or so ago. Not sure if its app related or not. I don't have a bunch of apps but am willing to try a factory reset to see if that will help.

    I've also turned off the sync contacts settings for google cause of the issues I've read about. My contacts under people are all separated fine and listed as phone contacts rather than google contacts if that makes any difference. Nothing is duplicated in that list. A factory reset should remove all apps in the process, correct? So I could essentially start over and see if I can trace this issue back or get rid of it entirely?

    Thanks again.
     

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