Support Problem with texting after activation

Discussion in 'Android Devices' started by JokaLo, Mar 1, 2013.

  1. JokaLo

    JokaLo Well-Known Member
    38

    Jan 21, 2011
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    I just bought two of these yesterday, activated em both, and put a $45 plan on both, everything works except texting, and virgin support is helping me none at all, any ideas guys? Thanks in advance
     

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  2. Brian706

    Moderator
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    Jul 25, 2012
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    Try going into your settings>about phone and update your PRL and Profile. See if that helps.
     
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  3. JokaLo

    JokaLo Well-Known Member
    38

    Jan 21, 2011
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    Thanks for the tip, my girlfriend figured it out, they didn't activate them right, she had to sit on the phone for over an hour, their help line supports gone down
     
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  4. Brian706

    Moderator
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    Thanks for the update! Glad it's working now :)
     
  5. JokaLo

    JokaLo Well-Known Member
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    We bought two, hers works, mine doesn't, I'm too busy to sit on a help line that long
     
  6. LakersDroid

    LakersDroid Well-Known Member
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    Jan 5, 2013
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    Orange, CA
    As a general guide, when you first get your phone. Don't turn it on. Go to virginmobileusa.com and activate your device through their website. Then wait about 5 minutes and turn on your phone, it should do a hands free activation and it should be successful!
     
  7. JokaLo

    JokaLo Well-Known Member
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    Jan 21, 2011
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    It was fixed, all it took was for me to manually do a system update, then update my profile
     
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