When you say it will wipe everything, does that include information in there that was setup by the guy at the MetroPCS store where I bought it? That's another thing I need to do is go over all the information in there that I need for access such as I recall they put in a password of sorts somewhere consisting of yyyymmdd or mmddyyyy of my birth day I believe. I don't recall which order or even where that info is stored or for what purpose. ha ha, I was out of sorts when I bought the phone and really haven't done anything with it other than make calls and text, set up contacts. I use the web for email, not any of the email apps as it seemed to suck that way. Perhaps there is a tool that displays all this info I want/need? or do I just poke around till I find it? Yeah, I know, I need to read the manual. haha I'll get there eventually. The only 2 apps of significance I put on there is google drive and cloud player so I'd need to reinstall those? I have no pics, no video, no music on the phone. Cloud Player is working good to stream my music including Flac files. The VLC app is supposed to also play music and video on Google Drive but it's not seeing it, it does ask for alternate drive paths but I'm not sure Google Drive would go in that setting or even what the path would be if it did.