Problems after the recent upgrade; especially re: Sprint IDSupport


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  1. Trupod

    Trupod Member

    A few days ago, my phone got some update. Since then, it started to freeze every few minutes. Eventually it would display a message "Unfortunately, Sprint ID has stopped working". When I pressed OK, it would either unfreeze or reboot.

    I do not use SPrint ID, I have only the one original profile.

    I tried wiping the cache. That did not fix it.

    Since the prompt was related to SPrint ID, I opened that application. There was only the one "My ID" ID shown. I tapped the area that said "current ID".

    My launcher immediately switched from twLauncher (which is what I use) to Launcher (which I never used).

    And when I used Home Switcher (which I've had installed for a long time -- since I first got the phone and experimented woth GoLauncher before removing that) to change the default back to twLauncher, but it never would stick. Every time I unlock, I was back in the wrong launcher.

    So I tried downloading HomeSmack, and used that instead of HomeSwitcher. HomeSmack worked! Now the phone keeps twLauncher.

    But it still freezes due to Sprint ID.

    So I decided to download a few IDs; just to see what could be done. None of them downloaded to completion!

    Now if I select "Manage my ID packs" it says there are none installed. But if I try to download one, it says "You have filled all available ID pack slots...delete and existing one...Tap Manage to see a list..."

    So what should I try next???

    Thanks for your attention.

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  2. MMMH2O

    MMMH2O Active Member

    Have you done a reboot by holding the power button on the right side while you hold the volume up button on the left side? Let the phone cycle until it says "Android update Successful". :smokingsomb:
  3. offtheRIM

    offtheRIM Well-Known Member

    Been looking all over the net for a fix for this for my wife's phone. Tried your fix and still get the Sprint ID stopped working after update successful.
  4. MMMH2O

    MMMH2O Active Member

    Can you stop the APP? Go to Settings > Applications >Running tab...select Sprint ID and then stop it. Check if that helps.
  5. offtheRIM

    offtheRIM Well-Known Member

    OK...so...the app is now called Mobile ID after Android update. I swear last night it was running in Applications and I stopped it. This morning, not only is it NOT under "Running", I can not find it in "All". I did restart the phone a couple of times last night after update.
    I have not got a force stop yet today and hopefully do not.
    I'll keep you updated on this in a day or two.
  6. offtheRIM

    offtheRIM Well-Known Member

    Ok...so after 4 days...it's back..WTF??

    "Unfortunately, Sprint ID has stopped working".
  7. Mishigoss

    Mishigoss New Member

    I'm having the same problem, for the past 5 days or so. Saw "Sprint ID" in Apps and clicked on it to see what it was. With that the nightmare started. Not only did it completely change the configuration, but now I can't offload my data to my PC in order to reset the phone (if that will even work). I am constantly temporarily freezing then getting the "Unfortunately..." message. And now, five days into this, when I try to access Sprint ID it locks up and won't let me in.

    I'd sure like some answers. I absolutely LOVE my phone but right now would like to pitch it out the window.
    I'm frustrated and ticked off that such an obviously flawed "update" was forced on many of us without proper warning or instructions, and that simply clicking on an app created such a huge mess. It's enough to make me go back to Verizon..
    JaniceK likes this.
  8. EzGoingKev

    EzGoingKev Well-Known Member

    The biggest thing I noticed is I went back to poor battery life after the upgrade. I really do not want to do another factory reset.
  9. JaniceK

    JaniceK Well-Known Member

    I lost 2 homescreens - now I have 5 instead of 7, and ALL my shortcuts to apps disappeared. Almost worse than having to reinstall & reorganize after a factory reset. Standard icons at lower screen are changed, but these can be removed & replaced if you want. I do sort of like the new "All apps" icon in the middle.
    But I really wish there were an app to block Sprint's stupid updates & let me decide.
    Have not noticed too much worse drain on the battery so that is good.
    tanya_parra likes this.
  10. JaniceK

    JaniceK Well-Known Member

    Do NOT like the Sprint ID at all, so decided to do a factory reset to hopefully resolve some of the aggravations & issues such as all my widgets disappearing every time phone restarted.
    RESULT: phone is back to where it was - with 7 homescreens, middle "apps icon" is gone, all else seems to be normal.
    I also found & deleted the culprit Sprint ID app in the process so it is gone! Now if I can just keep it from reinstalling itself.
    PITA to reinstall dozens of apps (at least I had all backed up to SD) after a factory reset, but we'll worth it to get rid of Sprint ID.
    Phone now says Android 4.0.4 Build IMM76I.FI27 which I think is what it said before, during & after the Sprint ID episode.
  11. Trupod

    Trupod Member

    I solved the problem. I upgraded to a Galaxy Note2 for $299 plus contract extension. And now I'll wipe the S2 back to factory resets, and then sell it on Ebay or Craig's list. It's a perfectly good phone; but if I was gonna have to do all that work of reinstalling everything from scratch, I might as well swap at the same time.
  12. JaniceK

    JaniceK Well-Known Member

    Reinstalling is aggravating, but not enough for me to justify a $225 fee + $299 for a new phone. I will just have to wait until June....
    Meanwhile, please report on how you are liking the Note 2?
  13. KitsapAndroid

    KitsapAndroid Well-Known Member

    I see that the OP has solved his issue, but for others who might have this issue, I found that by going into the market, then going into the settings and unchecking auto add widgets, it has stopped the SprintID eror from coming back. I don't use Sprint ID at all, and I never have, but I did get the SprintID has stopped working error. I do use the standard ICS launcher instead of the TWLauncher. I did this by clearing the defaults on TWLauncher and then pressing home and checking set as default, and then choosing Launcher. No Sprint ID needed. Hope this helps out someone else. :)
  14. kalin333

    kalin333 New Member

    i have Samsung Galaxy S3 ( 9300 ) i am experiencing serious battery drain since 2 days . I own the phone for the last 4 months. the battery analyzer indicates it is the phone screen draining the battery , everything else battery consumptions ( both hardware & software apps ) has decent battery consumption within the norms ! any suggestions. ? the battery is drained even when the phone completely switched off for the night with 20% left capacity .

    ==========================
    What have I tried so far ....

    have un-installed ( removed ) several apps ( about 8 apps ) which has improved the battery life double instead of 1 hour , improved to 3-4 hours, but battery drain statistics shows again screen draining 60-80% which has never been before. i am interchanging 2 different batteries but the battery life of both ( one of them phone original battery is almost the same ) about 1 hour. i even can not manage to charge the other battery because charging last little bit more than 2 hours.

    =========================
  15. Trupod

    Trupod Member

    Perhaps Kalin333 might be a new post?

    For that matter, so might the rest of my post below:

    In answer to Janicek (any relation to the composer?):

    There's a ton to say on the subject of Note2 vs the S2 I left behind:

    Camera:
    The Note2 camera has lots of functions and settings not found in the S2; including, for example, automatic shutter-click when the subject SMILES.
    On the downside, the Note2 camera's optics seem to be slightly wider-angle than the S2, so (unless you needed a wider-angle) the same composition would need a slight pinch-zoom on the S2, which I suspect throws away pixels. So everyhting seems a little grainier. (But it may be just that I've not mastered all those many new camera settings. I confess I haven't investigated them yet.)

    Display:
    The display is, of course, much larger on the Note2, which is GREAT for all PIM power-apps (e.g., Palm-OS DateBk6, now ported to Android as PimlicalA) and powerful Office Apps (e.g., Polaris), because you can see and interact with more data at once.
    And the Note2 is SPECTACULARLY BETTER for keyboarding. I have short-but-wide fingers and the Note2 is MUCH easier for me to type on, and without errors. (More space between the keys.)
    I was disappointed that you can't get more icons&widgets in the grid with the standard launchers; the icons are just bigger than on the S2; but all the great launcher-folder-widgets (e.g., Elixer2 and FolderOptions) give you far more icons on the Note2's larger screen than on the S2.
    I don't do much entertainment with my phone, but I expect the bigger video screen size would be nice for those who do.

    The speech recognition is MUCH better on the Note2. It's actually more functional as a result. I mean, situations where I learned NOT to try it before, I now do it.

    Also, the handwriting recognition is superb (even in my fast, sloppy cursive!) and fast. (And it works with your finger, not just with S-pen.) Faster than swype, and more natural. (But it took me a while to figure out how to switch quickly between input methods in the middle of inputting. For example to switch from voice transcription to cursive script when approaching a foreign word, and then back again.) Because voice recognition and cursive scrawl work so well on the Note2, I use the keyboard far, far less on the Note2 than on the S2.

    I wanted the Note2 for the S-pen, because I thought that the higher screen resolution coupled with the accuracy of a pen-tip would finally reveal the arrival of a worthy successor to the Palm OS devices and apps. (There's still nothing as effective, powerful, productive, and bug-free as PocketQuicken, HandyShopper, DateBk6, and a pushbutton desktop sync for all PIM apps, etc. especially for people who create and manipulate and manage (rather than people who consume).

    After several days, I found that I wasn't really using the S-pen for anything yet. Everything else works so well, I never reached for it! But that is starting to change. Today for the first time, I got a lot of really valuable use out of it. And I expect I'll use it more as I get accustomed to it being there and learn the byways of the S-note application.
    Today, I was working on a lesson plan using my (pen-less) Windows laptop in Word, and I wanted to insert a drawing to copy onto the classroom board during the lesson. I suddenly realized that the easiest way was to grab the phone and sketch on it like an art pad. Then save the diagram as a jpg in the android's DropBox; and then insert it into Word from the PC's DropBox. Spiffy!

    In connection with this, I should mention a really cool feature of the Note2. When you pull out the S-pen, or when you plug-in the headphones, and under several other special actions like that, an additional page gets added to the launcher and you are taken to it. Each special action has its own special launcher page that appears for it. And you can load them with any apps or widgets that you want. For example: when you plug in the headphones, the launcher could jump to a page with your Pandora, Netflix, Music Player, Video Player, and Radio Scanner widgets. And the page is not present when the headphones are not plugged in, so it doesn';t clutter your interface. Ditto for the S-pen. Whatever apps you are most likely to use with the S-pen can be collected there, brought up out of the depths of the folders. (I have a couple hundred apps, so only the most commonly used are on the surface. It's nice to have extra pages appear in specific contexts and not clutter things up the rest of th time.)
    A final bonus from the S-pen: I have educational apps for my kids on the phone. They tend to arrive in our bed early each morning wanting to "play games" on my phone for a wwhile before getting dressed for pre-school. Some of those games teach alphabet-writing and shape-tracing. Without the S-pen, they'd be using a pointer-finger. But with the S-pen, they are getting training in proper cursive grip rather than just letter shapes and pointing-OT.

    There is a button on the S-pen; but I can't possibly press it. It's way too close to the tip for me to use while holding the pen in a grip useful for using it as a pen. The position shift is so awkward that I've not pressed the button, and I've already forgotten what I can use it for.

    I hope some third-parties will come up with accessory pens as was done for the old Palm devices. (For example, an S-pen with a real pen inside would be nice.) Also with a longer and fatter shaft and a more raised button. It wouldn;t have to fit inside the Note2 as long as it slid into a good Note2 holder, like a Bear Motion folio case made to hold it along with the phone.)

    The Note2 has only three buttons, rather than five on the S2. I didn't like that at first. The more direct access the better. However, they are used really well:
    The HOME key does triple-duty:
    A double-press on the central HOME key opens the interactive Voice Control of the system for complete hands-off operation.
    A long-press on the HOME key opens a list of recently used applications WITH LIVE SCREENSHOTS of what's going on in them.

    A long-press of the MENU key opens the search function (similar to the S2's rightmost button).

    A long-press of the BACK button opens Multi-View, a feature that lets you go back and forth between two running apps. Unfortuantely, so far it appears to let you open only a specific limited selecton of apps, not all apps. But it can do split screen. You could make it play something in a window while working with the rest of the screen.

    Biggest disappointments with the Note2:
    It's LTE, which means it is vastly slower than the S2 (since there's no Sprint LTE in eastern Massachusetts). It's basically a 3G machine where the S2 was a 4G machine.
    AND
    it means that I can no longer surf the internet or check email while continuing a phone conversation. There's only one working network!

    It will remain so until we get LTE in our area. Will that happen before the Note2 becomes old? Who knows.

    The integration of the Phone App and the Contacts App is MUCH better on the Note2 than on the S2. The S2 used to be good when I first got it. So much so that I buried the contacts app in a folder. But then came an upgrade, and you couldn't flip between them from within them any longer (although you could consult contacts from with the phone app to place a phone call). So I had to unbury the COntacts app. Well, the Note2 is nicer again.

    Besides phones, I switched from YouMail to Sprint's VoiceMail transcription service, because YouMail was $7 per month and Sprint's was ony $1.99 per month. But I'm I'm switching back. The SPrint transcriptions are illegible garbage. Not one good one in over 100 so far. (It's especially pathetic when you consider that the phone's internal transcription capabilities are so much better.) With Sprint VoiceMail, you HAVE to play the audio to make any sense at all. YouMail's transacriptions were phenomenal. (Even the machine-made ones were great. And if you don't mind introducing a short delay, and a loss of privacy, they'll have a human touch it up at no additional charge, for near perfect results. The only times there where mistakes were with unusual proper nouns and with interspersed words in Hebrew or Yiddish.) I appreciate YouMail much more now. The Sprint transcrioption service sucks. Also, the YouMail phone app is powerful and elegant, while the Sprint service's interface is very clumsy. And YouMail's website interface, and setting custom messages by caller and so on, is just gravy! I'm cancelling Sprint VoiceMail and going back to YouMail.

    Bottom line: Both phones are spectacular! I like both. As you know, I had no complaints about the S2.

    I was using a Palm Pre (a Web-OS phone) when the first Note came out, and I liked the Note concept. But Sprint still didn't have the Note when my Palm Pre died. Instead of using up my renewal discount, I bought the S2 on Ebay to stay out-of-contract while waiting for the Note.

    So when the S2 got the Sprint-ID Blues, and then after a week or two of wrestling with that, Sprint announced that the Note-TWO was here, it made sense for me to jump ship.

    But I think they are both great devices for just about everything: phones/cameras/recorders/players/email.
    The Note2 is better for surfing due to the large screen, but slower (in Massachusetts) due to not having WiMax, only LTE.
    The Note2 is better for producers/editors/publishers of traditional data, diagrams, and documents.
    PolicyWonk and JaniceK like this.
  16. Netcat

    Netcat Well-Known Member

    ....There's a ton to say on the subject of Note2 vs the S2 I left behind:

    Camera:
    The Note2 camera has lots of functions and settings not found in the S2; including, for example, automatic shutter-click when the subject SMILES.
    ....

    Sounds like you really like your Note 2. But you have it wrong regarding the Galaxy S2, Epic 4G Touch camera app. It does have automatic shutter-click when the subject SMILES. I'm still on Gingerbread and to activate it, just go to the camera app/settings/shooting mode/smile shot.
    JaniceK likes this.
  17. AnnaTheParamed

    AnnaTheParamed New Member

    Good Evening All!
    I sat and looked through this and many other forums on a fix to the "sprintid has stopped working" crash.
    after MONTHS, ( literally, with NO help from sprint, and NO fixes found on the internet) I have fixed my Galaxy S2 problem. My phone now works better, no crashes, etc. Even improved the battery life!
    Pretty simple actually, you guys gotta let me know how it works out for you.
    My particular situation kinda sucked, because SprintID wouldn't even load for me...after opening it, sprint id would freeze the whole phone for about a minute, then the program would crash and give the infamous error message.

    here is what i did....

    1.) Open Settings ---> Applications ----> ALL
    2.) Disable any apps you DONT use. do this by clicking the app, then click force stop, click "clear data", then disable.
    3.) disable all the sprint apps you possibly can. In my case, i disabled ( in the above fashion, as well as clearing data and force stopping..) sprint mobile wallet, sprint TV.
    4.) disable all the google/useless apps you can. these eat up space and data on your phone. I did the above force stop, clear data, disable on the following: yahoo finance, talkback, google talk, social hub, media hub, kies air, google+, google search, google play music, google play movies, google play magazines, google play books, AP mobile users, AccuWeather.com, Accuweather Daemon.
    5.) MOST IMPORTANT ( after above is done.) Find "Sprint Installer." Force Stop, clear data, DO NOT disable.
    6.) 2nd MOST IMPORTANT find sprint ID. do the same for sprint ID as you did for the Sprint installer.
    7.) exit the programs list.

    Here is the trick to it...
    once you can get SprintID Open ( which you should now be able to do after following the above ) you have to download and install a new SprintID. This repairs the program. I'm not really one for all the glam, i dont even really want to use an ID.. but for the sake of getting it to work properly, you need to download an ID pack.
    I downloaded the Talk and Text ID pack... and the Clean ID pack. Both by sprint, this gives you the Classic Interface with Ice cream sandwich. Once you have installed the new pack...

    should be all fixed.
    let me know how this works for yall!
    worked for me :)
  18. AnnaTheParamed

    AnnaTheParamed New Member

    Good Evening All!
    I sat and looked through this and many other forums on a fix to the "sprintid has stopped working" crash.
    after MONTHS, ( literally, with NO help from sprint, and NO fixes found on the internet) I have fixed my Galaxy S2 problem. My phone now works better, no crashes, etc. Even improved the battery life!
    Pretty simple actually, you guys gotta let me know how it works out for you.
    My particular situation kinda sucked, because SprintID wouldn't even load for me...after opening it, sprint id would freeze the whole phone for about a minute, then the program would crash and give the infamous error message.

    here is what i did....

    1.) Open Settings ---> Applications ----> ALL
    2.) Disable any apps you DONT use. do this by clicking the app, then click force stop, click "clear data", then disable.
    3.) disable all the sprint apps you possibly can. In my case, i disabled ( in the above fashion, as well as clearing data and force stopping..) sprint mobile wallet, sprint TV.
    4.) disable all the google/useless apps you can. these eat up space and data on your phone. I did the above force stop, clear data, disable on the following: yahoo finance, talkback, google talk, social hub, media hub, kies air, google+, google search, google play music, google play movies, google play magazines, google play books, AP mobile users, AccuWeather.com, Accuweather Daemon.
    5.) MOST IMPORTANT ( after above is done.) Find "Sprint Installer." Force Stop, clear data, DO NOT disable.
    6.) 2nd MOST IMPORTANT find sprint ID. do the same for sprint ID as you did for the Sprint installer.
    7.) exit the programs list.

    Here is the trick to it...
    once you can get SprintID Open ( which you should now be able to do after following the above ) you have to download and install a new SprintID. This repairs the program. I'm not really one for all the glam, i dont even really want to use an ID.. but for the sake of getting it to work properly, you need to download an ID pack.
    I downloaded the Talk and Text ID pack... and the Clean ID pack. Both by sprint, this gives you the Classic Interface with Ice cream sandwich. Once you have installed the new pack...

    should be all fixed.
    let me know how this works for yall!
    worked for me :)
  19. AnnaTheParamed

    AnnaTheParamed New Member

    Good Evening All!
    I sat and looked through this and many other forums on a fix to the "sprintid has stopped working" crash.
    after MONTHS, ( literally, with NO help from sprint, and NO fixes found on the internet) I have fixed my Galaxy S2 problem. My phone now works better, no crashes, etc. Even improved the battery life!
    Pretty simple actually, you guys gotta let me know how it works out for you.
    My particular situation kinda sucked, because SprintID wouldn't even load for me...after opening it, sprint id would freeze the whole phone for about a minute, then the program would crash and give the infamous error message.

    here is what i did....

    1.) Open Settings ---> Applications ----> ALL
    2.) Disable any apps you DONT use. do this by clicking the app, then click force stop, click "clear data", then disable.
    3.) disable all the sprint apps you possibly can. In my case, i disabled ( in the above fashion, as well as clearing data and force stopping..) sprint mobile wallet, sprint TV.
    4.) disable all the google/useless apps you can. these eat up space and data on your phone. I did the above force stop, clear data, disable on the following: yahoo finance, talkback, google talk, social hub, media hub, kies air, google+, google search, google play music, google play movies, google play magazines, google play books, AP mobile users, AccuWeather.com, Accuweather Daemon.
    5.) MOST IMPORTANT ( after above is done.) Find "Sprint Installer." Force Stop, clear data, DO NOT disable.
    6.) 2nd MOST IMPORTANT find sprint ID. do the same for sprint ID as you did for the Sprint installer.
    7.) exit the programs list.

    Here is the trick to it...
    once you can get SprintID Open ( which you should now be able to do after following the above ) you have to download and install a new SprintID. This repairs the program. I'm not really one for all the glam, i dont even really want to use an ID.. but for the sake of getting it to work properly, you need to download an ID pack.
    I downloaded the Talk and Text ID pack... and the Clean ID pack. Both by sprint, this gives you the Classic Interface with Ice cream sandwich. Once you have installed the new pack...

    should be all fixed.
    let me know how this works for yall!
    worked for me :)
  20. AnnaTheParamed

    AnnaTheParamed New Member

    Good Evening All!
    I sat and looked through this and many other forums on a fix to the "sprintid has stopped working" crash.
    after MONTHS, ( literally, with NO help from sprint, and NO fixes found on the internet) I have fixed my Galaxy S2 problem. My phone now works better, no crashes, etc. Even improved the battery life!
    Pretty simple actually, you guys gotta let me know how it works out for you.
    My particular situation kinda sucked, because SprintID wouldn't even load for me...after opening it, sprint id would freeze the whole phone for about a minute, then the program would crash and give the infamous error message.

    here is what i did....

    1.) Open Settings ---> Applications ----> ALL
    2.) Disable any apps you DONT use. do this by clicking the app, then click force stop, click "clear data", then disable.
    3.) disable all the sprint apps you possibly can. In my case, i disabled ( in the above fashion, as well as clearing data and force stopping..) sprint mobile wallet, sprint TV.
    4.) disable all the google/useless apps you can. these eat up space and data on your phone. I did the above force stop, clear data, disable on the following: yahoo finance, talkback, google talk, social hub, media hub, kies air, google+, google search, google play music, google play movies, google play magazines, google play books, AP mobile users, AccuWeather.com, Accuweather Daemon.
    5.) MOST IMPORTANT ( after above is done.) Find "Sprint Installer." Force Stop, clear data, DO NOT disable.
    6.) 2nd MOST IMPORTANT find sprint ID. do the same for sprint ID as you did for the Sprint installer.
    7.) exit the programs list.

    Here is the trick to it...
    once you can get SprintID Open ( which you should now be able to do after following the above ) you have to download and install a new SprintID. This repairs the program. I'm not really one for all the glam, i dont even really want to use an ID.. but for the sake of getting it to work properly, you need to download an ID pack.
    I downloaded the Talk and Text ID pack... and the Clean ID pack. Both by sprint, this gives you the Classic Interface with Ice cream sandwich. Once you have installed the new pack...

    should be all fixed.
    let me know how this works for yall!
    worked for me :)

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