Support Problems with Calls

Discussion in 'Android Devices' started by Magix, Oct 11, 2010.

  1. Magix

    Magix New Member
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    Oct 11, 2010
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    I have a Sprint HTC Hero and a few nights ago my phone started having problems with calls, i've had it for less than a month i believe and nothing until that night. When someone calls it picks up the call, but i cannot hear them. Looked on the forums for similar problems but i didnt find anything. I know they can hear me but i cannot hear them. Any suggestions?
     

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  2. JB in AZ

    JB in AZ Well-Known Member
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    Oct 27, 2009
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    Welcome to the forums! Have you tried rebooting? What version of Android are you running? Have you tried updating your PRL and software? There have been at least 2 software maintenance releases from Sprint for the Hero running 2.1.
     
  3. Magix

    Magix New Member
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    Oct 11, 2010
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    Thank you :D, and i have tried rebooting, i have tried doing all the updates software/firmware/prl, nothing has worked. Im going to give sprint a call here in a minute.
     
  4. JB in AZ

    JB in AZ Well-Known Member
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    Ok cool! Be sure to let us know how it goes. :)
     
  5. Magix

    Magix New Member
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    Oct 11, 2010
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    Ok, i called them and everything is taken care of. I will just get a replacement because apparently they have seen this problem before.
     
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