Problems with my Samsung Moment...Support


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  1. ymmit987

    ymmit987 Member This Topic's Starter

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    Today I got a Samsung Moment and it worked perfectly. I updated it to the new Android 2.1 and everything went fine. But later in the day, my phone was unable to connect to the internet over the phone signal, but it will still make/recieve calls/messages. Does anyone have any idea what is wrong?
     

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  2. IOWA

    IOWA Mr. Logic Pants Moderator

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    That's known as a data lockup or airplane mode bug. It is a known issue, and I suggest returning your Samsung Moment. Google it. This is coming from a Samsung Moment owner.

    Also, 2.1 didn't cause the issue, it is there with 1.5 as well.
     
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  3. htcman724

    htcman724 Well-Known Member

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    here this is what i use when it happen its a little nicer than having to do a reboot all the time.
     

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  4. IOWA

    IOWA Mr. Logic Pants Moderator

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    Whats this?
     
  5. pastafarian

    pastafarian P√Ętes avec votre foie Moderator

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    You have to be root, this was made for a different device and version (1.6). You're also the first person I've seen that posted this worked for the Moment. It doesn't work for me.
     
  6. ymmit987

    ymmit987 Member This Topic's Starter

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    I looked up Data Lockup and the Airplane mode bugs on Google, and I found that in most cases, they can't make or receive calls or messages, but I don't have a problem with that. Also, they say that there is a constant 'outgoing data' symbol in the top bar, and I don't have that.

    Could I have the problem without the symptoms? Or is something else wrong?
     
  7. htcman724

    htcman724 Well-Known Member

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    it was made for a different device but i have had no problems in getting it to work it resets my radio fine.
     
  8. htcman724

    htcman724 Well-Known Member

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  9. ymmit987

    ymmit987 Member This Topic's Starter

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    This application did not fix what I am having trouble with. After turning off WiFi and using the EvDo Fix App, the problem still persists.
     
  10. IOWA

    IOWA Mr. Logic Pants Moderator

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    Bottom line is, the moment has an unfixable(to date) fatal flaw, and I would definitely return it. If you like the moment, the Samsung intercept (moment 2) is coming soon, like within a month or so, and it may not have this flaw. It is basically the same exact phone with a new outter design and a DTV tuner.

    Or if you want a massive upgrade, the epic 4G is supposedly coming out within a month or two also.

    Take the moment back.. it's not worth the hassle IMO.
     
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  11. ymmit987

    ymmit987 Member This Topic's Starter

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    So basically the only option is giving up on the phone?
     
  12. rmp152

    rmp152 Active Member

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    I am having this problem, as well as the blocked calls, unsent messages, loss of data connection. It was fine for a bit after i upgrade to 2.1, and in the last couple of days my phone has become virtually unusable.

    I am past the 30 day window, is Sprint taking the phone back w/out fees?
     
  13. IOWA

    IOWA Mr. Logic Pants Moderator

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    Sadly, yes. Samsung really botched this phone, and as mentioned, sometimes it blocks phone calls and texts entirely, sometimes for hours while your unaware.
     
  14. Pertinax

    Pertinax Well-Known Member

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    Well, I finally solved all my problems with my Samsung Moment by getting the EVO. I have had NO issues with the new device. No looking back...
     
  15. SporkLover

    SporkLover Well-Known Member

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    Congrats! You are normal!

    Sadly it is the norm with these phones.
     
  16. ymmit987

    ymmit987 Member This Topic's Starter

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    Well I got on the chat thing with Sprint, and they walked me through some troubleshooting steps, but ended up resetting my wireless service or something. Anyways, whatever they did didn't work immediately, so as far as I knew, it was still broken. So I was referred to the Sprint Technical Phone Number or whatever, and while I was on the phone with them, my EV symbol popped right on in my top bar and the internet worked once again.

    So if you are having this problem, there is no reason not to at least try this, because whatever they did seemed to work for me. :)
     

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