Problems with videos.... no sound!!Support


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  1. Computerguru01

    Computerguru01 Well-Known Member This Topic's Starter

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    Alright i just got the Incredible and i love it!!!! However whenever i try to play videos that i are on my sd card taken by my old phone there isnt any sound. Is anyone else having this issue or know how to fix it. Thanks!!
     

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  2. sucker4pa1n

    sucker4pa1n Well-Known Member

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    What format are the videos stored in? Not sure if it really matters but I *think* video playback on the phone is limited to certain file formats and codecs.
     
  3. Computerguru01

    Computerguru01 Well-Known Member This Topic's Starter

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    Well they was taken by the Orange Envy. Other than that im not sure what file format they are in.
     
  4. Zomb!e

    Zomb!e Well-Known Member

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    What is the extension of the file. .avi, .mp4, etc? Also, what media player do you use on your PC? I ask because you might be able to find out which codecs the video is using from your media player instead of installing a program like GSpot or the like.
     
  5. Computerguru01

    Computerguru01 Well-Known Member This Topic's Starter

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    ok well after looking they are .3g2. i tried converting them to wmv and now i have sound but no video what other format should i try converting too. on my computer i use vlc
     
  6. Computerguru01

    Computerguru01 Well-Known Member This Topic's Starter

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    Nevermind i converted the .3g2 files to mp4 and both the audio and video work. Thanks for all your help!
     
  7. rfkbones

    rfkbones New Member

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    how do you convert a 3g2 file to mp4 so that I can play video on the Incredible and hear audio? (I use a Mac Powerbook G4).
     
  8. Zomb!e

    Zomb!e Well-Known Member

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    Give Handbrake a shot. It is an excellent converting/ripping tool.

    HandBrake

    I don't have a 3g2 file to test, but I think Handbrake will recognize it just fine and output it in an mp4 file that will work on the Incredible.

    Also, sorry to the mods if posting links like this is not allowed.
     
  9. Incredible_Nat

    Incredible_Nat Well-Known Member

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    all the vids I took with D.I. play flawlessly on my macs (Quicktime Pro)...but Windows7 only plays video with no sound....
     
  10. THORN74

    THORN74 Well-Known Member

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    im having the same issues ..... pc playback gets me video and NO audio. does anyone know what codec is required to get the audio to work in win7 media player???
     
  11. Incredible_Nat

    Incredible_Nat Well-Known Member

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    I can also report that the latest VLC doesn't play DI vid's sound :(
     
  12. THORN74

    THORN74 Well-Known Member

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    a little bump for pc playback...

    i did email HTC customer service over this issue (yesterday) and i am still waiting for a responce
     
  13. needtoride

    needtoride Active Member

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    Bump....same issue with PC playback here. No sound. :(
     
  14. FunkyBoss

    FunkyBoss Well-Known Member

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    I noticed the same thing. I then uploaded some videos to youtube and they played with sound there. Odd.
     
  15. THORN74

    THORN74 Well-Known Member

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    so i got my responce back from HTC customer service:
    needless to say i was not happy with that responce. I just told them as much. we will see what the next responce is.


    on another front, quicktime for windows does play the the video and audio. so i guess i can enjoy them in quicktime, but i am very dissapointed that the videos dont play in windows media player.
     
  16. FunkyBoss

    FunkyBoss Well-Known Member

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    I ended up breaking down and installing the latest 'K-Lite Codec Pack Full' and now I get sound from the videos. Goofy that it requires a codec download.
     
  17. Computerguru01

    Computerguru01 Well-Known Member This Topic's Starter

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    well i just browsed the internet and found several websites that will convert it for free. Luckily i have a multicard reader on my computer so accessing the files was really easy.
     
  18. THORN74

    THORN74 Well-Known Member

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    so after i told HTC CS that their responce to the video pc playback issue was piss poor i was asked to take a survey. i, of course, gave them a failing grade on the survey. here is thier responce:

    finally a little more helpfull

    cheers all
     
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  19. michaelplevy

    michaelplevy New Member

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    Apple Quicktime played them fine for me on Windows 7. Free download from Apple - QuickTime - Download. Looks like Windows Media Player needs a codec, but Quicktime player does not.
     
  20. Eris DeWitt

    Eris DeWitt Active Member

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    Try downloading GOM player. :)
     
  21. awahby

    awahby New Member

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    The video files initially opened fine with both QuickTime Player and RealPlayer.

    I downloaded the Combined Community Codec Pac (CCCP) as suggested (off the record) by HTC support. The video files played both audio and video with Windows Media Player (WMP) after installing the CCCP.
     
  22. Tmart

    Tmart Well-Known Member

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    Just curious... Why would you call HTC if you were having problems playing videos with VLC player? For that you should have gone to the VLC forums and simply asked for help. I can't believe you actually gave this poor CS rep from HTC a negative survey when your problem had nothing to do with HTC and he gave you good advice.
     
  23. Cadill

    Cadill New Member

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    You need the AMR audio codec (Adaptive Multi-Rate Audio). It's included in the K-Lite Codec Pack (FULL version) for Windows for free here: Free-Codecs.com : Download K-Lite Codec Pack 6.4.0 FULL, K-Lite Codec Pack 6.4.0 STANDARD, K-Lite Codec Pack 6.4.0 BASIC : K-Lite Codec Pack is a collection of codecs and related tools
    After you install the codec for Windows Media Player, you'll hear the audio. I hope this helps!
     
  24. Garpitoak

    Garpitoak New Member

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