Proximity sensor always on.Support

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  1. flynn567

    flynn567 New Member

    My phone died last night while I was out and when I plugged it in this morning the infrared light came on and has been on ever since. It is glowing bright red brighter than it would be during a phone call and won't turn off. It's causing that area of the phone to be extra warm and killing my battery. I had my phone charging for like 4 hours and it only made it to 50%. Does anyone have any clue as to why this might happen?

  2. bberryhill0

    bberryhill0 Well-Known Member

    Does it stay on after a reboot?
  3. TheAtheistReverend

    TheAtheistReverend Anybody want a peanut? VIP Member

    Something isn't clear here. You can not see infrared. It is not in the spectrum of visible light.
    Are you talking about the amber led?
    And what does this have to do with your proximity sensor?
  4. bberryhill0

    bberryhill0 Well-Known Member

    The proximity sensor is to the left of the Verizon checkmark and the color appears to be nearly infrared.
  5. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    Download elixor2 from the market and click on sensors. Proximity sensor is listed there and you can turn it off via that.
  6. blackepoxy

    blackepoxy Well-Known Member

    When in a dark room I can see the proximity sensor on, it's like a faint blinking red color light, usually when on an active phone call or when the phone rings I notice it.
  7. TheAtheistReverend

    TheAtheistReverend Anybody want a peanut? VIP Member

    Either my eyes are failing, my sensor is or y'all are messin' with me :hmpf:
  8. Crossxup

    Crossxup Member

    Im Also having this issue. All motions are disabled but that faint red light won't turn off. Even when the screen is off and phone is on standby.

    Looking for help!
  9. vaibhav9873055

    vaibhav9873055 New Member

    Hey guys i was facing the same issue...... it took me 3 hrs to figure it out n the trouble was just that i was logged into my viber app.
    So jus like tht if u have any apps for voip... jus logout and the trouble will b resolved

    Rest u can mail me at
  10. FaBoapg

    FaBoapg New Member

    vaibhav9873055... Thank you very much for this information, I can't believe that Viber was the problem. It doesn't make sense right??

    I've logout of Viber and My Proximity Sensor is now working Properly
  11. jonathanh1973

    jonathanh1973 New Member

    i tried elixir2 and that didn't solve it, but the Viber fix is a winner - thanks!
  12. orfeas16speedy

    orfeas16speedy New Member

    I had the same problem on my xperia p.Probably the latest update of viber is the problem..the only think we can do is to wait for the next version(if they fix it)...
  13. lizardc4

    lizardc4 New Member

    Clearly Viber was the issue.. Thanks for the help!! GJ!
  14. eliaselkhoury

    eliaselkhoury New Member

    It worked for me !!!
    uninstalled viber and the tiny red light is gone !!!!
    I noticed the red light at night and consuming all battery life
    after uninstalling Viber the problem is solved thanks guys !!!
  15. Wizofau

    Wizofau New Member

    I am having a similar problem on a HTC Inc S but it's not Viber app. My phone got wet, and now after drying it out, the Proximity Sensor is glowing red, and when using a camera I can see the proximity sensor IR LED is FULL ON all the time.

    Because of this I cannot unlock my phone from the home screen AT ALL. Even with headphones plugged in and USB cable plugged in. I cannot unlock the phone! :( I cannot install any prox sensor app recalibrate, nothing. I'm stuck. All I can do is turn the phone on, and then pull the battery to turn it off. The battery also goes flat very quickly an the screen never goes completely black. The back light stays on, even when the screen is "black".

    Can anyone tell me how I can disable the proximity sensor if I can't get into the settings?
  16. Wizofau

    Wizofau New Member

    I should also mention that the touch screen does not work at all. I think this is because the Proximity Sensor is stopping it. This is because I took the touch screen from a working phone (my GF has same handset) and put that screen on this phone. Exactly the same, no difference.

    With the touch screen not working, I cannot use a boot manager, or recovery screen, or anything that doesn't work with the Vol Up/Down and Power buttons only.

    When I try to call the phone, the calling phone hears two rings then stops, and the HTC does not show the incoming call, but simply re-boots. If a text msg comes in, it receives it, but I cannot unlock the home screen by any means. App updates turn up in the notification bar, but I can't do anything with those either.

    Here is a picture of the proximity sensor glowing red / full on.
  17. Jojomannoh

    Jojomannoh New Member

    after 3 weeks, i finally solved this.*


    So I took my galaxy s5 for repairs and the idiots flashed it with a different stock. Got home and this annoying proximity sensor just wont quit. Blinking, blinking. Restart didnt work. No viber installed. All air gestures off. I noticed that after restart it will stay off but comes on after i make a call. I knew this was not normal behaviour since it worked ok before the repair, same settings, same*apps.*

    Solution is that u have an app running that is using air gestures. U need to find it. For me it was an ir remote app that had the air gestures feature on. Dont know why it wasnt on before.*

    this is what i did
    1. Make sure the proximity sensor is blinking like it is not supposed to do.**
    2. Go to app manager
    3. Check running*apps
    4. Stop the*apps*one by one and see if the red light goes off. Check light after each stop. Try non-native*apps

    *******Death to the proximity sensor light****
  18. Rumblestrip

    Rumblestrip New Member

    Thank you so much! I was having this issue, and since I don't have Viber, I followed your advice. I found mine to be the Accessories app from Verizon. I turned off the notifications, and WHAM! Proximity sensor light gone! Thanks again!

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