[Q] Milestone xt701 not connecting to 3G need pro help!


  1. mamumo90966

    mamumo90966 New Member

    Alright, this is the deal, I bought a Motorola XT701 from Amazon, international unlocked version which is supposed to work with HSDPA 850 MHz 3G radio, which is the one that Kolbi ICE (Costa Rican carrier) uses for their GSM 3G data same as AT&T, however, the phone doesn't seem to be recognizing the 3G network, it just displaying the "E" for EDGE at the top, I have seeing the G (GPRS) a couple of times, but I have never been able to get the 3G network to be recognized, this is what I have done:

    * Went to Kolbi and activated the 3G data for my phone, confirmed they support this phone.
    * After noticing that my phone was not connecting to the 3G network, I took out my SIM and stick it in a iphone 3G and worked like a charm it was super fast on the 3G network, I put it back in my phone and just connects to the EDGE network.
    * Entered in the phone *#*#4636#*#*/ phone information and it says that: GPRS service: Connected, Network type: EDGE
    * For the option to Set preferred network type: GSM auto (PRL) is the only option that seems to work right
    * When I press the menu button under "phone information" screen I get one option that says "Select radio band" when I select this option I get a window poping up saying "Set GSM/UMTS band, I get many different options but the "Automatic" option is the only one that lets me select, all the other options (including USA Band) I get set [xxx Band] Unsuccessful
    * I made sure that the option for "Use only 2G networks" is NOT checked
    * Made sure APN settings are the right ones (Name: ice3g, APN: kolbi3g, MCC: 712 (preset), MNC: 01 (preset))

    My phone is currently running 2.1 eclair and is rooted.

    I DO NOT WHAT ELSE can it be done, if I take my SIM card and put it in another 3G phone works just fine that tells me that the problem is not with my provider, so I have the following questions:

    How can I check which band is my phone using for data?
    Is there a way to make my phone use the 850 MHz data 3G instead of others?

    PLEASE HELP, I love the phone but I want to use the 3G data, if not possible I will have to get an iphone (not my first option).

    thank you,

    Marco

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  2. jaysag

    jaysag New Member

    Hello Marco,

    Exact same thing happened to me, amazon+xt701+ICE = no 850Mhz 3G :(

    did you get any luck?

    Thanks,

    Jason
  3. Szadzik

    Szadzik Well-Known Member

    Why do you not just return the phone to amazon and get a refund, get the phone somewhere where they sell what you really need? Knowing Amazon, their descriptions and specifications are not always 100% correct.

    P.S. I rechecked all the specs for the phone and what Amazon sells and it would seem all fine, except:

    There are two versions of the phone:

    XT701 supported networks:
    2G Network GSM 850 / 900 / 1800 / 1900
    3G Network HSDPA 850 / 1900 / 2100

    And

    XT720 supported networks:
    2G Network GSM 850 / 900 / 1800 / 1900
    3G Network HSDPA 2100

    Click for a comparison of both phones

    Mayb Amazon is selling the XT720 thinking it is XT701 for some reason?

    Is there any way to verify which version you have?

    XT701 seems to only be a Chinese version of the phone and should only have Chinese and Taiwanese firmwares according to this: XT701 SBF

    While XT720 can have Central European, South-Asian, Korean and Singapre firmwares according to this: XT720 SBF

    That is all I was able to find on the subject. Try verifying all this and making sure you have the right device and if not return it to Amazon for a refund.

    P.S. XT720 is also known as XT7110 and maybe that is how Amazon got confused?
  4. luis_86

    luis_86 New Member

    I have the same problem. I'm sure about the model, the box and the manual says XT701.
  5. Szadzik

    Szadzik Well-Known Member

    I would return it if it does not work with 3G.
  6. jaysag

    jaysag New Member

    Is not that easy to return a product to Amazon from Costa Rica, I'm guessing that's the reason why Marco, Luis and I are trying really hard to make it work.
  7. Szadzik

    Szadzik Well-Known Member

    Good luck with fixing it then.
  8. pjcons

    pjcons Member

    Deleted...
  9. pjcons

    pjcons Member

    I got the HK version of the XT701. Had the same prob as using it in australia.

    BUT then got directed to Whirlpool forums on APNs. If you google XT701 APN and go to the whirlpool result, there should be the info your looking for or someone will help if you ask questions.

    Also, the APN has to be set up thru settings - wireless networks. - mobile networks -access point names.

    Hope this helps. Got me going.

    Wicked phone!!!
  10. motionxxusxx

    motionxxusxx Well-Known Member

    I'm looking at purchasing one of these through amazon to use on att. Has everyone figured out these issues.

    I did some searching on google and I did find some sites that said the 850 band is turned of and you can turn it back on by rooting and loading a custom rom.

    Also, if I buy from amazon, with the andorid market be present?

    Thanks
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