Question about returning Captivate...


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  1. brefmint

    brefmint Member This Topic's Starter

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    If I return my Captivate does it cancel my 2 yrs contract I signed when I purchased it? If so, an if I do not purchase another phone when I return the Captivate and I wait to see if the MMS and GPS issues are resolved, will I be able to go back in 2-3 months and purchase another Captivate with 2yr contract?

    Thanks,
    MW
     

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  2. csreborn

    csreborn Well-Known Member

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    Returning the phone within your 30 days voids any contract or contract renewal. You can also ask them while they are doing it for confirmation, and if they make a mistake they will correct it later.

    You will also have a restocking fee.
     
  3. brefmint

    brefmint Member This Topic's Starter

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    Thank you. So I take it I will be able to purchase one later if they resolve all of the issues?
     
  4. MassacrMan

    MassacrMan Well-Known Member

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    If you're up for paying a $35 restocking fee, yes. I dont see why GPS is such a dealbreaker for everyone, mine works perfectly fine when I actually bother using it.

    Samsung is well aware of the issue, so you can expect a fix very soon. I'd hold on to the phone.
     
  5. tcv

    tcv Well-Known Member

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    If there is a defect with the phone, tell them to **** themselves if they try to charge a restocking fee.
     
  6. brefmint

    brefmint Member This Topic's Starter

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    I'm not returning it because of GPS. I haven't been able to send a picture text since I bought the phone. The phone doesn't really work on EDGE very well and there is no 3G where I live.
     
  7. chrisu

    chrisu New Member

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    My corporate store told me to be sure to bring my packaging/box back if I wanted to exchange for another Captivate so I wouldn't be charged a restock fee. Not sure if this would apply to a return rather than an exchange though.
     
  8. noc

    noc Well-Known Member

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    What if your phone arrived with some trapped particle in between the AMOLED and the outer glass on the screen? It's not a big speck, but sometimes it's an eyesore to me. Will they charge me for an exchange?
     
  9. SmoovC

    SmoovC Well-Known Member

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    I retrurned mine yesterday, at the same store where purchased. When asked why, I said there is a known GPS issue with the Galaxy S line, and does not work as advertised. Further, on AT&T wireless' own website, it states it has voice dialing, which it does not.

    The salesman tried to exchange it (to save his commission no doubt), and I refused, stating why would I want another of the same phone with the same issues.

    After requesting to speak to a manager, and re-stating the same issues, he waived the restocking fee. Whether he felt I was right or not, I think he knew I was not leaving without a full refund.

    Once I was home, I called Customer Care to make sure I was back to where I started before the Captivate: my unlimited data was still in effect, and my contract date & upgrade eligibilty was reset.
     

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