Question about Verizon Service / Phone


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  1. Deception88

    Deception88 Member This Topic's Starter

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    Hey Guys,

    Here is my dilemma, I have Verizon ( obviously ) and the service at my house is just terrible. I have done the *228 and its all good. I have a chance to hop on a Sprint Family plan and adding a line.

    What i want to know are my options? Is there a way to tell Verizon that the service is terrible and can help me out?

    If there is no way I can sell the phone and pay the ETF.

    If it does come to that, What is the best way to sell the phone? I have sold a couple iPhone's but those had a SIM card and these phones don't. I know do a data wipe and reset but isn't my phone number still attached to the phone?

    If this isn't in the right forums please move it..

    Thanks in advanced!!
     

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  2. MonmouthDroid

    MonmouthDroid Well-Known Member

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    Just go with whoever you sell it to to a verizon store and have them activate it on their account, it will change to their number. I have done this a number of times with sprint phones, which also don't use sim cards.
     
  3. spare1

    spare1 New Member

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    I have the same problem with service at my home. I have used many different carriers including ATT, Sprint, Nextel, etc. and all have had a weak signal problem for years. I eventually switched to Verizon because even though their signal is also spotty, it is the strongest and most stable of all the other carriers in my house.

    When I upgraded to the Incredible, I had a lot more dropped calls and weak signals than I did with my old LG Dare. Verizon decided the phone was defective and sent a replacement. It did the same thing. I finally found someone in tech support who was willing to work "out of the box" and we spent a lot of time trying different things, including sending a message when a call dropped so he could track it from the towers. I also let him know that there were certain points in my daily route where my calls would drop every time, including one at the entrance to my neighborhood. He gave me a direct number and his email to make communication easier. After much research and back and forth discussion Verizon discovered that my neighborhood is at the intersection of two KTA's (Known Trouble Areas). Apparently these are areas at the fringe of cell tower signal strength that usually have a weaker signal. After we finally pinpointed the problem the tech arranged to send me a network extender which is like a mini tower that hooks up to the broadband or DSL connection in my house. Verizon usually sells these for $250, but the tech sent it at no charge because it was the only solution to my issue other than the installation of another tower nearby. I was skeptical at first, but this has made a tremendous improvement in my in-house signal and has virtually eliminated dropped calls. It will work with any DSL or broadband connection, even from a vendor other than Verizon.

    I apologize for the length of my reply, but I hope that something in it may be useful in your situation. I suggest that you contact tech support and be very persistent until you get someone who sounds like they know what they are talking about, and who is willing to spend the time working with you to solve your issues. Good Luck!
     
  4. rehpyc

    rehpyc Well-Known Member

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    I had complained once before to Verizon, and they determined the area I lived was a KTA, but the only thing they offered was to let me cancel my contract early w/o paying any ETF :[ Maybe I'll try again sometime, because I have heard other stories of them caring to send a network extender.
     

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