Question about warranty.


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  1. sekrit

    sekrit Member This Topic's Starter

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    A few days after getting my current/second Droid, I was locked out of the phone because the forgot pattern feature does not work properly. I had to take it to the store and have the rep factory reset it, deleting all of my unread messages and other stuff. A few days ago, I had the phone get into a weird state, where apps would work properly, but I was not able to access the home screen. After the recent update, I had my phone completely freeze on me. However, there is a small crack on the screen at the top left corner -- only a couple millimetres cover the actual display. I was wondering if this would hurt my chances of a replacement, as the phone does seem to be defective, regardless of the physical damage. Thank you.
     

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  2. DroidDid

    DroidDid Member

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    How do you keep breaking your DROID?
     
  3. sekrit

    sekrit Member This Topic's Starter

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    Well, the first one would constantly freeze, so I had it changed after a couple of days. The second one is not *as* bad, but when it does freeze, it requires me to pull the battery out. As for the crack, it's really not that bad, but it happened when I got out of my car with the phone on my lap.

    Anyhow, the freezing is not something I can reproduce as it happens randomly. The "forgot unlock pattern" not working is reproducable however.
     
  4. gimpygoo

    gimpygoo New Member

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    If the Rep at the store can see the crack in the screen, most stores will not replace your droid.
     

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