Question: Can you still get calls/text messages while line is temporarily suspended?


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  1. toomuchgame441

    toomuchgame441 Well-Known Member This Topic's Starter

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    So can a line still get calls and text messages while it is suspended for non-payment? Someone is claiming that they can still recieve calls and texts, just cant send them out while they're temporarily suspended. I don't personally have a Tmobile account so I don't know for sure.
     

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  2. Crashdamage

    Crashdamage Well-Known Member

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    Always pay my bill so I'm not sure but I think you can call 911 but nothing else works.
     
  3. IOWA

    IOWA Mr. Logic Pants Moderator

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    Call the carrier and ask them lol
     
  4. toomuchgame441

    toomuchgame441 Well-Known Member This Topic's Starter

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    I did, its very hard to get to their customer care w/o an account for some reason. I got to sales dept and the guy told me that they can't, but he didn't sound too sure
     
  5. Raven198

    Raven198 Well-Known Member

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    I have been with T-Mob for over 10 years now..been with them since the Powertel days. In the few times I havent paid on time, YES, I could receive calls for a day or 2 after they shut me down, but NO text messages at all. Hope that helps.
     
  6. AngelArs

    AngelArs Well-Known Member

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    911 is all you're allowed. Why would you think they'd give you free calls?

    I think you're confusing T-Mobile with MagicJack :D
     
  7. RRSpikes

    RRSpikes Well-Known Member

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    This is incorrect.

    My son was disconnected for not paying his $500 bill. He's been disconnected since 1/3/12 and I've talked to him every day since. He can't call out or send text but can receive both.
     
  8. AngelArs

    AngelArs Well-Known Member

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    Wow a whole week. Give them time. They will catch up and completely disconnect him. In the mean time enjoy what they've over looked.
     
  9. dansamy

    dansamy Well-Known Member

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    Sorry, but you're wrong. When a TMo account is suspended, the customer can still receive calls for several days. When dialing out, the customer gets routed to the billing dept to pay by phone.
     
  10. sprintgirl

    sprintgirl New Member

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    My account was suspended i did not pay the bill. is it possible for me to pay the bill and still be eligible for my upgrade, although my account was inactive for a week?
     
  11. Atma

    Atma Well-Known Member

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    Welcome to the forums sprintgirl. :hello:

    I've been looking through T-Mobile support but can't find an answer to that specific question.

    My guess would be yes since your account was suspended, not cancelled but that's just a guess. For a definite answer I would call T-Mobile.
     
  12. Shanmarie888

    Shanmarie888 New Member

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    Can never understand why people answer questions with their opinions on forums like these. No one care what you think or what your opinion is or if you pay your cell phone bill on time. Good for you, would you like a lollipop for being so responsible? People take the time out to ask questions because they need a definitive answer to their question or at the very least some input from someone who has been in a similar situation. So I will answer the question with my input because I have been in this situation. See how that works?
    Through my experience with T-Mobile when my account has been temp suspended, I have been able to continue to make calls for a few short days as well as txt messages but for whatever reason I was limited as to who I can call or txt as it would work for some family and friends and not others, in other instances my account would remain suspended and I would be able to continue to receive calls txt messages and reply to only certain txt messages but be unable to make an outgoing call. I assumed this was a mistake in tmobiles part I am still unsure as to why I could continue to use my phone or how long it would have went on before all service would be suspended entirely. This is a plus with having T-Mobile, they are not super quick to suspend service entirely as other providers tend to do.
     
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