I currently work at a manufacturing site where many of the employees are of "advanced age" and seem to really be set in their ways. Probably the hardest part of my job (other than the unrealistic expectations of the technically challenged) has to do with employees that don't know how to use software or use it incorrectly. As IT professionals, how much training are you ok with providing employees throughout the course of a day? For example, there is an admin that's been with the company for a long time and is always asking me how to do things in MS Office, how to remote in from home, and other basic functions that I feel she should already know as a qualification for her position. Where do you draw the line? For the record, I'm the "IT" guy not just when it comes to IT, but I'm it, I'm the guy that chases down network issues, password resets, hardware failures, telephone failures etc. As much as I don't mind helping people with minor software questions (is a relief after troubleshooting a printer for 3-4 hours) I feel that sometimes my time is being monopolized by people that should already know how to do what their job.